Regional Property Manager

SRV Residential is growing, and we’re excited to welcome our first-ever Regional Property Manager! This is a meaningful opportunity for an experienced regional leader to help shape our next chapter. You’ll work directly with SRV Leadership to establish processes and procedures, introduce best practices, and develop programs that support our teams and improve the resident experience. Our mission centers on preserving affordable housing, providing high quality, well maintained homes, caring for the communities we serve, and making a positive impact through thoughtful management and continued investment in our properties and people. As we expand across North and South Carolina, your experience and ideas will help build the foundation for our future. If you’re ready to take ownership, influence how a growing company operates, and see your work make a difference for residents and teams, we invite you to be part of SRV’s journey.

Position Summary

The Regional Property Manager leads the operational, financial, and team performance of an assigned multifamily portfolio. This role blends property management responsibilities with asset management strategies, ensuring properties are maintained to the highest standards while achieving long term financial goals.

Candidates must have both conventional multifamily experience and affordable housing and Low-Income Housing Tax Credit (LIHTC) experience. Experience overseeing portfolios and properties in Columbia, the Charlotte metro area, Greensboro, and other North Carolina and South Carolina markets is essential.

Portfolio Operations and Market Performance

• Oversee daily operations across multiple properties and markets, maintaining consistent company standards while addressing local market conditions.

• Conduct regular property visits and inspections, review operational records, meet with onsite teams, and track corrective actions through completion.

• Evaluate occupancy, vacancy, lead activity, conversion, renewals, concessions, and resident retention; implement plans to address gaps.

• Oversee maintenance performance including timely turn processes, ordering, service requests, preventative maintenance, shop inventory, asset inventory and curb appeal.

• Review comparable properties and local supply, demand, pricing, and employment trends in assigned NC and SC markets.

• Recommend rental rates, renewal strategies, and marketing priorities in coordination with SRV Leadership and within applicable program restrictions.

• Oversee delinquency follow up, account documentation, subsidy balance resolution, and coordination of approved collection and eviction processes.

• Conduct in-depth ongoing portfolio training and team development through focused training sessions, monthly property manager meetings and new hire onboarding and training.

Asset Management and Financial Performance

• Collaborate with SRV Leadership to develop and execute long term asset management strategies that align with the company’s goals and objectives.

• Develop annual operating budgets and forecasts; analyze financial statements, budget variances, cash flow, and net operating income (NOI).

• Review purchasing, invoices, contracts, resident and utility billing, and vendor performance within delegated approval limits.

• Execute property business plans to increase income, manage expenses, and protect asset value; recommend improvements based on operating results and market conditions.

• Report portfolio results, material risks, and action plans to SRV Leadership; evaluate capital priorities, expected returns, and project outcomes with asset management.

Conventional and Affordable LIHTC Oversight

• Oversee eligibility screening, income and asset verification, certifications and recertifications as applicable, and complete resident file documentation.

• Monitor applicable income limits, rent restrictions, utility allowances, program deadlines, and property specific requirements with compliance support.

• Coordinate file reviews, agency reporting, monitoring visits, and audit preparation; track findings and corrective actions to resolution.

• Train onsite teams on affordable housing procedures and escalate complex compliance questions to the designated compliance resource or SRV Leadership.

Responsibilities and Qualifications

Team Leadership and Resident Service

• Recruit, onboard, train, lead, mentor, coach, and evaluate property managers and onsite teams in coordination with SRV Leadership. Build high performing teams.

• Foster a collaborative environment with SRV Leadership to ensure effective execution of asset and property management strategies.

• Develop and maintain strong relationships with team members, residents, vendors, contractors and external partners/stakeholders, ensuring all parties are aligned on goals and expectations.

• Set performance expectations, hold regular team meetings, and address staffing and performance concerns promptly.

• Ensure teams follow company procedures and maintain accurate property management records.

• Oversee escalated resident concerns, accommodation requests, and incident reporting with appropriate leadership involvement.

• Promote professional communication, consistent service, and compliance with applicable local, state and federal laws, ADA, fair housing requirements and company policies.

Maintenance and Asset Preservation

• Monitor work order completion, preventive maintenance, unit readiness, turn timelines, and property appearance.

• Coordinate with maintenance, construction, and asset management teams on repairs, capital projects, and property improvements.

• Review vendor scopes, work quality, timelines, and costs; escalate safety concerns and significant property issues promptly.

• Support property transitions, due diligence, and implementation of operating standards as assigned.

Required Qualifications

• Demonstrated experience (5 years’ experience minimum) in regional multifamily property management, including direct oversight of property managers and portfolio performance.

• Experience with property transitions, renovation oversight, property rebranding/repositioning and operational turnarounds.

• Both conventional multifamily housing and affordable housing and LIHTC experience, with working knowledge of eligibility, file documentation, rent restrictions, compliance monitoring, and corrective action.

• Experience overseeing portfolios and properties in multiple markets, including Columbia, Charlotte metro, Greensboro, and other North Carolina and South Carolina markets.

• Deep financial acumen. Experience in financial analysis, budgeting, forecasting, reporting, and translating market trends into property and portfolio decisions.

• Excellent leadership, verbal and written communication, collaboration, organization, negotiation, and problem-solving skills.

• Proficiency with property management software, Excel, and financial reporting tools.

• Deep knowledge of property management, local, state and federal laws, ADA and fair housing requirements; ability to maintain required credentials.

• Travel regularly throughout the region.

Preferred Qualifications

• AppFolio Property Manager and Microsoft 365 proficiency.

• CAM, CAPS, HCCP, or equivalent credentials; a degree in business, real estate, finance, or a related field is a plus.

Performance Expectations

Performance is evaluated through financial results, occupancy and collections, compliance accuracy and timely corrections, property condition, maintenance and turn performance, team development, resident service, and completion of agreed action plans. Property specific targets are established with SRV Leadership.

Work Expectations

This role combines office work, regular travel, onsite visits, and property inspections. Occasional overnight travel and evening or weekend availability for urgent resident issues or projects may be required. Essential functions may be performed with reasonable accommodation. Responsibilities may evolve with portfolio needs.

SRV Residential is an equal opportunity employer.