Customer Associate

Level Up USA is focused on delivering high-quality solutions and exceptional customer experiences. We are currently hiring a Customer Outreach Associate to join our team in Cincinnati, OH. We specialize in producing custom partnerships between big box retailers and larger brands. Our team is collaborative, detail-oriented, and committed to excellence. The Customer Outreach Associate role is ideal for someone who enjoys working directly with customers, has an eye for detail, and is interested in learning about print production. You will serve as the main point of contact for customers, helping bring their print projects to life from concept to completion.

Customer Outreach Associate Key Responsibilities:

• Assist customers with new account, service and product activations


• Provide guidance on product options and turnaround times


• Communicate effectively with customers


• Coordinate with the production team to ensure orders are completed on time and to specification


• Handle order entry, updates, and follow-ups to ensure a seamless customer experience


• Resolve customer inquiries and concerns professionally and efficiently


• Maintain a clean, organized, and customer-friendly workspace


• Process sales transactions


• Handle customer inquiries

Customer Outreach Associate Qualifications:

• Previous experience in customer service, retail or hospitality environments preferred


• Strong communication and interpersonal skills


• High attention to detail and organizational skills


• Basic computer proficiency; familiarity with design or print software is a plus


• Ability to manage multiple projects in a fast-paced setting


• Problem-solving mindset and a proactive attitude


• High school diploma or equivalent required

What We Offer:

• Competitive compensation with performance-based incentives


• Hands-on training in print services and production processes


• Opportunities for career growth and advancement


• Supportive, team-oriented work environment


• Exposure to a variety of creative and business print projects

Ideal Customer Outreach Associate Candidate:

You are detail-oriented, customer-focused, and enjoy helping people bring their ideas to life. You are comfortable managing multiple orders at once, communicating clearly with both customers and team members, and taking ownership of your work.

How to Apply:

Ready to join a growing team and build hands-on experience in the print industry? Apply today to become part of of the dedicated Level Up USA team!

Level Up USA is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, or veteran status.