Restaurant General Manager

POSITION TITLE:

2 positions available

Restaurant General Manager, Wetzel's Pretzels - Gonzales LA

Restaurant General Manager, Subway - Donaldsonville LA

REPORTS TO: Franchisee

Role Description The Restaurant General Manager oversees all daily restaurant operations to ensure a consistently positive guest experience. This is a full-time, on-site role responsible for supervising staff, managing schedules, and maintaining quality and service standards in alignment with hotel policies. The role includes overseeing opening and closing procedures, monitoring food safety and cleanliness, coordinating with kitchen and hotel teams, and addressing guest feedback in a timely, professional manner. The Restaurant General Manager also supports basic financial oversight for the restaurant, assists with inventory and ordering, and helps implement promotions or special offerings to drive guest satisfaction and revenue.

POSITION SUMMARY:

 Supervises restaurant staff and daily operations to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained.

 Works parallel in support of and in daily coordination with Management.

 Maintains standards of restaurant safety and security.

 Exceptional customer service is a major component of this position.

We are looking to fill this position immediately.

TASKS AND RESPONSIBILITIES include but are not limited to:

1. Crew member performs all tasks and responsibilities of a Sandwich Artist®/Pretzel Maker.

2. Trains newer or less experienced staff in their tasks and responsibilities.

3. Practices inventory control standards.

4. As needed, supervises food preparation to ensure that food safety and operations standards are maintained.

5. Supervises staff so that standards of cleanliness are maintained as outlined in the Operations Manual: Daily Procedures (Opening / Closing / Sanitizing

Checklists).

6. Schedules and supervises staff as needed, manages a staff of approximately 4 to

10. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of team members. May conduct written and verbal staff evaluations.

7. Inspects equipment and storage facilities throughout a shift to ensure that equipment is in proper working order

8. Assists with product orders, deliveries and inventory as needed.

9. Assists with planning of special events and promotions.

10. Completes online training courses as directed.

QUALIFICATIONS:

• Strong financial and operational management skills, including P&L Management and Budgeting.


• Proven ability to maintain high levels of Customer Satisfaction through excellent Customer Service.


• Experience with Hiring, training, and supervising restaurant or hospitality staff.


• Previous leadership experience in restaurant, food service, or hotel environments.


• Knowledge of food safety standards, sanitation practices, and basic health regulations.


• Effective communication and interpersonal skills, with the ability to work collaboratively on-site.


• Strong organizational and time-management skills, with attention to detail in a fast-paced setting.


• High school diploma or equivalent required; relevant hospitality or restaurant management coursework or certifications are a plus.

PREREQUISITIES

Education: High school diploma or equivalent.

Experience: Experience in restaurant operations, preferably with supervisory experience.

ESSENTIAL FUNCTIONS

Requires excellent communication skills, ability to deal with all levels of team members.

Computer knowledge is preferred.

Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register.

Position requires bending, standing, and walking the entire workday.

Must have the ability to lift 10 pounds regularly and up to 30 pounds occasionally.

AM/PM Shift/Weekend Shift positions vary by location.

Job Type: Full-time

Benefits:

• Employee discount

Schedule:

• Monday to Friday


• Weekends as needed

Supplemental Pay:

• Signing bonus


• Tips

Work Location: In person (2 locations)