Customer Solutions Engineer

Customer Solutions Engineer

A fantastic opportunity for a Customer Solutions Engineer has arisen within a rapidly growing AI software company, with positions available in New York and San Francisco. This role combines technical problem-solving, software integration, pre-sales demonstrations, and customer onboarding. New York welcomes high-achieving graduates and experienced professionals, while the San Francisco position requires previous SaaS experience. This is an excellent opportunity to work with cutting-edge AI technology in an ambitious, international business with strong career progression opportunities.

Location: New York or San Francisco – 3 days in the office, 2 days remote

Salary: $75,000–$80,000 for graduates; $115,000–$150,000 for experienced candidates, + bonus + benefits

Requirements for Customer Solutions Engineer:

• New York graduates: A bachelor's degree in Computer Science, Software Engineering, STEM, Law, or a related discipline from a top university, with a minimum GPA of 3.5.


• New York experienced candidates: Previous Solutions Engineer or customer-facing technical experience is preferred.


• San Francisco candidates: At least 2 years of experience working for a SaaS company is essential.


• Strong programming skills in JavaScript, Node.js, Python, or equivalent languages.


• Understanding of software development, APIs, SDKs, system integration, and cloud technologies.


• Excellent communication, presentation, and problem-solving skills, with strong commercial awareness and a customer-focused approach.


• Ability to learn quickly, manage priorities, and thrive in a fast-paced environment.


• Relevant internships or customer-facing technology experience are advantageous for graduates.

Responsibilities for Customer Solutions Engineer:

• Support pre-sales demonstrations and explain the technical benefits of the company's AI platform.


• Assess customer requirements and recommend tailored integration solutions.


• Develop integrations across business applications, including Salesforce, ServiceNow, and Slack.


• Create and maintain APIs, SDKs, technical documentation, and developer resources.


• Collaborate with sales, product, customer success, and technical support teams to ensure successful implementations.


• Resolve technical issues and gather customer feedback to improve integrations and the overall user experience.

What the role offers:

• The opportunity to work with innovative AI technology and enterprise customers worldwide.


• A varied technical role combining programming, customer engagement, and pre-sales.


• Excellent training, development, and career progression opportunities.


• Benefits include medical, dental, and vision coverage; a 401(k) plan with 4% matching; life insurance; 20 days of paid time off; birthday leave; and a training and development budget.

Applications:

If you would like to apply for this exciting Customer Solutions Engineer role, please send your CV through the relevant link!

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable accommodations for your application or during the review process, please email applications@redtech-recruit.com separately (if this email address has been removed by the job board, full contact details are available on our website).

Keywords: Customer Solutions Engineer / Solutions Engineer / Graduate Solutions Engineer / Senior Solutions Engineer / Pre-Sales Engineer / Sales Engineer / Solutions Architect / Technical Consultant / SaaS / Artificial Intelligence / AI / Cybersecurity / Computer Science / Software Engineering / JavaScript / Node.js / Python / APIs / SDKs / Cloud Technologies / Software Integration / Graduate / Technical Sales

RedTech Recruitment Ltd. focuses on finding roles for engineers and scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.