IVR PMO - Program Management Office

Job Description: IVR PMO – Program Management Office

Location: Charlotte, NC

Pay Rate: $50–$53/hour

Experience: 5–10 Years

Job Type: Contract

Job Summary

We are seeking an experienced IVR PMO (Program Management Office) professional with strong expertise in managing complex Interactive Voice Response (IVR) programs involving multiple projects. The ideal candidate will oversee program planning, execution, governance, risk management, and stakeholder coordination to ensure successful delivery aligned with broader business objectives.

Key Responsibilities

• Manage one or more highly complex IVR programs consisting of multiple projects.


• Align project and program delivery with strategic business initiatives and organizational goals.


• Coordinate multiple projects and manage their interdependencies to achieve overall program objectives.


• Plan, implement, and monitor program schedules from initiation through delivery.


• Define and maintain program roadmaps, status reports, development issues, and success metrics.


• Establish and maintain program governance controls, processes, and reporting standards.


• Identify, assess, and monitor program risks, issues, dependencies, and mitigation plans.


• Manage and optimize resources across multiple projects.


• Identify opportunities to improve cost efficiency, performance, and delivery schedules.


• Facilitate communication and coordination across project teams and stakeholders.


• Manage stakeholder engagement and ensure stakeholder satisfaction.


• Monitor business trends, changing conditions, and internal processes that may impact program delivery.


• Track program progress and support continuous improvement throughout the project lifecycle.

Required Qualifications

• 5–10 years of experience in program management, project management, or PMO roles.


• Strong experience managing complex IVR programs involving multiple projects.


• Proven ability to coordinate project interdependencies and manage program schedules.


• Experience with program governance, risk management, and status reporting.


• Strong resource planning and cross-functional coordination skills.


• Excellent stakeholder management and communication abilities.


• Strong analytical, organizational, and problem-solving skills.


• Ability to manage competing priorities and drive successful program delivery.