Assistant Director, Business Resilience

In this role you support and enhance Customers Bank's business continuity program, aligning with industry standards to keep critical functions resilient during disruptions. You will collaborate with IT and business units to document processes, define RTO/RPO targets, and validate continuity plans. The role involves risk assessments, business impact analyses, and coordinating crisis management activities. You'll help educate stakeholders, run testing exercises, and ensure plans stay current and actionable, contributing to a reliable and trusted banking experience.

• Support and improve the business continuity program and framework
• Conduct risk assessments and business impact analyses
• Collaborate with IT and business units to document critical functions and recovery targets
• Develop and maintain business continuity plans in the tracking tool
• Design and execute training, testing, and exercises for continuity and incident response
• Coordinate with partners and management to keep plans updated and accessible
• Assist in crisis management activities and incident response
• Participate in tabletop exercises and crisis simulations

• Bachelor's degree in a related field or equivalent work experience
• 3+ years in operational business resilience, continuity, or crisis management, preferably in financial services
• Strong knowledge of disaster recovery, continuity planning, and incident response
• Ability to influence stakeholders and obtain buy-in for changes
• Solid project management and organizational skills
• Excellent written and oral communication

• facilitation
• collaboration
• strong communicator
• business continuity planning
• risk assessment
• disaster recovery