Business Relationship Manager (Law Firm IT Management Consultant)

In this role you establish and grow strategic relationships across legal practice groups and business units to advance the firm's AI strategy. You own the front-end engagement lifecycle, from discovery through scoping and business case development, shaping AI-enabled opportunities. You translate stakeholder needs into functional specs for Information Services and coordinate solution delivery that aligns with legal workflows. You collaborate with cross-functional teams to assess options, drive adoption, and measure value. This is a chance to influence how WilmerHale uses AI to enhance client services and operations.

• Hybrid Schedule
• Medical, dental, and vision insurance
• 401(k) with company match and profit-sharing
• Paid time off and holidays
• Hybrid Schedule

• Owns front-end engagement lifecycle for assigned groups and departments
• Shapes AI and technology opportunities aligned with stakeholder objectives and firm priorities
• Identifies high-impact AI-enabled use cases within legal and business processes
• Collaborates with IS to assess feasibility and impact of solutions; defines requirements and designs
• Translates business requirements into functional specifications and manages changes
• Communicates strategy, plans, status, and tradeoffs to stakeholders; advocates for tech needs
• Facilitates adoption, gathers feedback, measures outcomes, and coordinates training
• Supports implementation and ensures high-quality service and clear communication across teams

• Strong stakeholder service orientation and relationship-building across boundaries
• Significant knowledge of law firm technology, AI, and legal workflows
• Ability to translate stakeholder needs into IT requirements and develop business cases
• Strong analytical and problem-solving abilities; ability to assess benefits and risks
• Clear communication with both technical and non-technical audiences
• Openness to technological change and generative AI integration
• Familiar with SDLC concepts
• Knowledge of how to drive adoption and manage change across departments
• 7-10 years of relevant experience in legal technology or law firm operations
• Education: JD strongly preferred; Bachelor's degree required

• Relationship-building
• Communication skills
• Collaboration
• AI and technology strategy
• Requirements gathering and business analysis
• Functional specifications and system design