Business Development Operations Analyst

In this role you will support the Government PNT business by keeping CRM data accurate, managing Dynamics 365 records, and delivering visibility into the BD pipeline. You will partner with BD leaders to maintain opportunities, forecasts, and executive-ready reports. Your work enables the team to focus on engaging customers and driving growth. This position anchors BD operations with data integrity and standardized processes in a global, mission-driven company.

• stock and annual bonus
• medical, dental, and vision insurance
• 401(k) retirement plan options
• paid time off and paid holidays
• paid parental leave
• discounts and perks

• Maintain CRM records in Microsoft Dynamics 365 (leads, contacts, accounts, opportunities, activities, engagement history)
• Enter/update opportunity information and track customer/partner engagements to keep pipeline current
• Administer the Government PNT BD pipeline: monitor status, forecast timing, probability, segmentation, and next actions
• Develop and distribute pipeline reports, dashboards, and executive summaries for BD performance and forecast
• Coordinate follow-ups and milestones across proposals, conferences, and partner interactions
• Monitor data quality: identify incomplete records, stale opportunities, and overdue actions; resolve issues with BD leaders
• Standardize CRM processes and data practices to improve reporting accuracy and pipeline quality
• Track lead conversions from events and campaigns to measure BD effectiveness
• Collaborate with cross-functional stakeholders to ensure timely access to pipeline information
• Recommend and implement process improvements to enhance CRM utilization and reporting efficiency

• Bachelor's degree in Business, Marketing, Communications, Operations, Data Analytics, or related field
• Minimum of five (5) years of experience in business development operations, sales operations, CRM administration, or related function
• Experience maintaining CRM systems, managing opportunity pipelines, and supporting customer-facing teams
• Experience developing reports, dashboards, metrics, and executive-level presentations
• Experience coordinating activities across multiple stakeholders and managing competing priorities
• Strong understanding of CRM best practices and pipeline management
• Experience with Microsoft Dynamics 365 or comparable CRM platform
• Attention to detail with highly accurate business records
• Strong analytical and organizational skills with ability to track multiple opportunities and deadlines
• Excellent written and verbal communication; able to document interactions and present information clearly
• Ability to work independently while supporting multiple BD professionals
• Ability to handle confidential information with discretion

• Strong communication skills
• Attention to detail
• Cross-functional collaboration
• Microsoft Dynamics 365
• CRM administration
• Pipeline management