Director, Business Process Excellence

In this role you will lead end-to-end GTM process design for the CRO, aligning Marketing, Sales, Partner, and Customer Success workflows with the full customer lifecycle. You will diagnose friction, redesign processes with AI-forward thinking, and ensure scalability across a matrixed enterprise. You'll bridge business and technology, prioritizing investments that maximize value and establish a reusable CRO process capability. This is a chance to shape how Equinix scales its GTM operations and delivers superior customer outcomes.

• Employee Assistance Program
• Health, life, disability insurance (US)
• Retirement plans (US) / Pension and savings plans (Canada)
• Paid Time Off and paid holidays
• Competitive benefits package aligned with market

• Architect future-state GTM workflows across the customer lifecycle to boost experience and seller effectiveness
• Diagnose current-state friction using data and root-cause analysis to identify high-impact fixes
• Rearchitect processes to be AI-forward and scalable, aligned with CRO priorities
• Translate business needs into process requirements for the technology team and define the business case for AI/automation
• Act as conduit between business and technology, outlining required technology, sequencing, and value metrics
• Collaborate across CRO, CDIO, Operations, Product, and Finance in a matrixed organization
• Partner with GTM leaders and Change teams; represent CRO Ops in enterprise process forums
• Establish standards for process documentation, performance monitoring, and reuse of process assets
• Build the CRO's process optimization capability with standard methodologies, tools, and playbooks
• Coach the team to map actual workflows and system touchpoints with emphasis on agility and transparency

• Bachelor's degree in Business, Engineering, Information Systems, or equivalent experience
• 8+ years in process design, business architecture, or operations; consulting and experience in large, matrixed enterprises a plus
• Familiarity with Salesforce, CPQ/quoting platforms, and enterprise systems
• Experience with BPMN, Lean Six Sigma or equivalent process frameworks
• Ability to design end-to-end processes across geographies and business models

• strong collaboration and influencing in a matrixed environment
• clear communication to both technical and non-technical audiences
• data-driven decision making
• Salesforce
• CPQ/quoting platforms
• BPMN