Director, Strategy & Business Operations

As Director of Strategy & Business Operations, you partner with the SVP and Platform Products Leadership to shape and execute a global strategy. You will translate priorities into measurable outcomes, drive disciplined operating rhythms, and deliver data driven updates to senior leaders. You'll work across Product, Technology, Design, Finance, People, and regions to connect enterprise priorities to execution, while advancing AI enabled ways of working. This role combines strategic planning, governance, and executive communication to impact platform initiatives at scale.

• Medical, Dental, Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

• Develop and communicate a clear organizational strategy and priorities with the SVP and Platform Products Leadership Team
• Translate strategy into measurable outcomes, ownership, and actions for alignment and follow through
• Support annual planning, quarterly business reviews (QBRs), OKR development and prioritization
• Design and facilitate structured deep dives on strategic initiatives with initiative owners
• Prepare concise executive updates, narratives, and presentations for senior leadership forums
• Lead business management cadences (strategy reviews, QBRs, OKR reviews, leadership meetings) and coordinate with Finance/People on workforce and budgets
• Organize information and data to support timely leadership decisions and drive follow through
• Identify and apply AI enabled tools to improve planning, reporting, and executive communications
• Foster cross functional partnerships across Product, Technology, Design, Finance, People, and regional teams
• Ensure platform strategy is linked to client outcomes and enterprise objectives and maintain alignment with organizational priorities

• 10+ years of relevant experience in strategy, product, business management, consulting, technology, or financial services with a Bachelor's Degree; or 8+ years with an Advanced Degree; or 3+ years with a PhD
• Proven experience partnering with senior executives and delivering clear, decision quality narratives
• Experience leading strategic planning, business reviews, and cross functional initiatives in global or matrixed environments
• Strong written and verbal communication skills for executive audiences
• Analytical and problem solving capabilities with ability to distinguish material issues from routine detail
• Ability to influence across boundaries and drive outcomes without direct authority
• Experience with digital platforms, payments, product development, or scaled technology environments is preferred
• Practical experience using AI enabled tools to improve analysis, planning, or productivity is preferred

• Excellent written and verbal communication
• ability to influence and build trust across functions
• clear, concise storytelling for executives
• AI enabled tools and practices
• data driven planning and reporting
• executive communications and storytelling