Loan Operations Specialist - Small Business Due Diligence - Columbus, Roswell, Birmingham, Nashville, Murfreesboro, Franklin, or High Point (Footprint)

As Loan Operations Specialist, you support and optimize Pinnacle's loan processing and servicing functions to ensure accurate and timely management of documentation and compliance. You work with cross-functional teams to resolve issues, implement process improvements, and deliver exceptional service to clients and internal stakeholders. You monitor performance metrics and stay current with regulatory changes to drive efficient workflows. This role offers an opportunity to shape servicing quality and operational efficiency at scale.

• Process and review loan documentation for accuracy and completeness
• Ensure compliance with internal policies and external regulations
• Monitor and report loan operations performance metrics
• Collaborate with underwriting, servicing, and other departments to optimize workflow
• Identify and implement process improvements to enhance efficiency and accuracy
• Resolve complex issues related to loan processing and servicing
• Maintain accurate records and documentation
• Support audits and quality assurance initiatives
• Provide training and guidance to team members
• Stay current with industry trends, technologies, and regulatory changes

• Bachelor's degree in Business Administration, Finance, or related field
• minimum of 10 years of experience in loan operations, processing, or related roles
• strong knowledge of loan documentation, processing, and regulatory requirements
• excellent analytical, problem-solving, and decision-making abilities
• outstanding communication and interpersonal skills
• proficiency with loan management software and systems
• ability to work collaboratively with internal and external stakeholders
• professional certification (e.g., Certified Loan Specialist) preferred

• analytical thinking
• communication
• collaboration
• problem-solving
• loan management software and systems
• regulatory compliance knowledge