ServiceNow Business Process Consultant (BPC)

Artech LLC Jacksonville, FL Closed
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Artech LLC is looking for ServiceNow Business Process Consultant (BPC) in Jacksonville, FL.
This local job opportunity with ID 3922901692 is live since 2026-10-28 20:09:07.
Job Description
Job Description
Job Title : ServiceNow Business Process Consultant (BPC)
Location: Remote
Duration: 6 months
Salary Range: $50.00 - $52.00/Hour on W2 (Without Benefits).
Applicants must be willing to work on W2
Job Responsibilities:
  • Lead less complex and smaller teams than Principal Business Process Consultants, acting as the functional solution lead.
  • Focus on specializing in 1-2 ServiceNow offerings, positioning for career advancement.
  • Translate complex business requirements into configuration needs, author user stories for agile development, identify opportunities for process improvement and automation, share insights with product teams, and lead best practices.
  • Coach and mentor junior team members (BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise.
  • Share learnings and new practices across the BPC community.
  • Apply ServiceNow knowledge and domain expertise in customer engagements to provide optimum workflows.
  • Design efficient workflows based on ServiceNow product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
  • Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
  • Be an active contributor of leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
  • Provide feedback to product development to improve the product based on experiences gained with customers.
  • Maintain skills / certifications on their specific workflows.
Experience Required:
  • Overall Experience Required is 6 to 8 years
  • Must Have 7+ years in ServiceNow.
Qualifications:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 8+ years progressive experience as part of a professional services organization or equivalent education/experience.
  • Ability to travel up to 50%.
  • Industry domain expertise in .
  • Creativity with comfort running projects independently.
  • Success driving complex issues through analysis and resolution.
  • Experience working collaboratively.
  • ServiceNow certifications in aligned workflow.
  • Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
  • Articulates AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption.
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