Service Coordinator

LHH is partnering with a client in Winston-Salem searching for a Service Coordinator! This role will work closely with office staff, maintenance and Field Technicians. This will be a permanent role with full benefits paying $45-60k depending on experience and will be onsite M-F 8-5. Must have prior experience dispatching and scheduling Technicians to be eligible for this opportunity!

Responsibilities:

• Act as liaison between Sales Reps., customers and internal service and maintenance departments
• Enter new order requests with all specifications including part numbers, customer information, etc.
• Receive parts requests and place PO’s with vendors
• Schedule and dispatch Technicians for service and/or maintenance
• Provide consistent customer updates throughout job’s lifecycle
• Track each job through to completion using Dynamics

Qualifications:

• 3-5 years experience as a Service Coordinator
• 3-5 years experience scheduling and/or dispatching Technicians
• ERP and Microsoft Excel experience required
• Strong communication skills and ability to multi-task
• Strong attention to detail and organizational skills