Senior Business Architect

In this role you will shape end-to-end customer experiences by applying enterprise-wide business architecture and design practices. You'll bridge business strategy with execution, guiding cross-functional teams to deliver measurable outcomes. You'll coach stakeholders, map customer journeys, and drive a customer-centric culture, using PoCs and roadmaps to demonstrate value. The work supports a diversified financial services mission and emphasizes collaboration, innovation, and tangible impact for clients and advisors. This is a hands-on role at the intersection of strategy, design, and technology.

• vacation time
• sick time
• 401(k)
• health insurance
• dental insurance
• life insurance

• Apply business architecture tools to assess improvements, prioritize investments, and build roadmaps aligned to strategy
• Map customer journeys, identify moments of truth, and drive end-to-end experience design across touchpoints
• Ensure projects deliver defined business outcomes; act as SME or proxy product owner on key initiatives
• Maintain knowledge of industry, tech, and end-user trends; educate IT and business partners
• Lead PoC and prototype initiatives to demonstrate value
• Foster a customer-centric culture; advocate for customer experience and coach others
• Teach methodology across functions to align roles with total results
• Partner with stakeholders to translate business needs into capability roadmaps and CX strategy
• Influence executive decisions and align CX strategy with business goals
• Lead cross-functional design teams and synthesize employee input on customer experience improvements

• Bachelor in Computer Science or related field; or related work experience
• 7-10 years of relevant experience
• 2+ years business architecture experience including strategy, impact analysis, solution design, and performance analysis
• Strong verbal and written communication with leadership
• Advanced modeling, simulation, and analysis techniques
• Experience leading process improvement initiatives and collaborating with operations
• Proficiency with Microsoft Office products (PowerPoint, Excel, Viso)
• Ability to apply architectural principles to complex business challenges

• strong communication
• collaboration
• influence at executive level
• business architecture
• customer experience design
• journey mapping