Business Applications Specialist

In this role you will support Harvard University Housing & Real Estate's property management systems, enabling efficient operations and data-driven insights. Work closely with the Systems team to optimize workflows, manage integrations, and guide projects from planning to delivery. You will serve as a subject-matter expert, training staff and partnering with vendors and campus teams to align technology with business needs. This position offers impact across leasing, maintenance, and tenant services within a prestigious university environment.

• generous paid time off
• medical, dental, and vision insurance starting day one
• retirement plans with university contributions
• wellbeing and mental health resources
• tuition assistance and reimbursement
• commuter benefits and campus perks

• Administer and support systems used for daily property management operations, including upgrades and maintenance.
• Serve as level-2 contact for application issues, troubleshooting and escalation.
• Manage system configurations, user access, roles, and security settings.
• Analyze leasing, maintenance, accounting, and tenant service workflows to identify efficiency improvements.
• Define business requirements, design processes, and implement best practices.
• Oversee integrations between property management systems and third-party tools; ensure data accuracy.
• Develop and maintain reports, dashboards, and data extracts for insights.
• Lead small projects and support larger system implementation or upgrade initiatives.
• Create and maintain user guides, SOPs, and training materials; train staff on new features.
• Liaise with software vendors and internal teams to align systems with business needs.

• 5+ years of experience supporting business applications, preferably in property management or real estate
• Hands-on experience with property management software (e.g., Yardi, MRI, RealPage OneSite, Entrata, AppFolio)
• Experience with system integrations (APIs, middleware)
• Knowledge of data governance and compliance practices
• Solid understanding of accounting principles related to property management
• Experience with reporting tools (SQL, Power BI, Excel advanced functions)
• Experience providing tech support and performing user acceptance testing
• Experience managing a technical support team
• Strong written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines
• Experience with project management methodologies and tools
• Ability to build and maintain relationships with vendors and internal stakeholders

• Strong communication and stakeholder management
• Relationship building with internal/external customers and vendors
• Teamwork and service-minded collaboration
• Yardi, MRI, RealPage OneSite, Entrata, AppFolio
• APIs and middleware integrations
• SQL, Power BI, Excel advanced functions