Salesforce Business Analyst

As a Salesforce Business Analyst at Agilysys, you bridge business needs and technical delivery to optimize Salesforce and related apps. You will drive process improvements, boost user adoption, and deliver executive-ready reporting. The role collaborates with sales leaders, executives, and end users to translate requirements into scalable solutions. You contribute to a hospitality-focused tech ecosystem that aims to transform how teams act on data in real time.

• 401(k) with employer matching
• paid parental leave
• medical, dental, and vision benefits
• paid holidays
• disability and basic life insurance
• mental health program

• Engage with sales leaders, executives, and end users to gather, document, and prioritize requirements
• Translate business needs into user stories, process flows, and designs
• Identify opportunities to optimize Salesforce and connected applications
• Drive user adoption through training, communications, and change management
• Host cadence reviews with Sales teams on changes, improvements, and feedback
• Facilitate CRM Steering Committee meetings aligning business strategy with Salesforce roadmap
• Support data quality, deduplication, imports, and validation
• Assist in release testing, UAT, and end-user training
• Partner with Sales & Executives to deliver accurate reporting and insights
• Collaborate with Salesforce developers in India to design, test, and deploy enhancements
• Coordinate with IT, vendors, and integration partners for end-to-end solutions

• Around 5+ years of Salesforce experience as Business Analyst, Admin, or hybrid role
• Proven track record with Sales leaders and executives in tech/SaaS
• Strong knowledge of Sales Cloud (Service Cloud or others a plus)
• Hands-on experience with Salesforce reports, dashboards and Analytics
• Excellent business process mapping, documentation, and requirements gathering skills
• Strong communication and ability to train non-technical users
• Experience facilitating cadence meetings and steering committees preferred
• Familiarity with offshore collaboration and Agile/Scrum methodology
• Salesforce Administrator certification required, Business Analyst certification a plus

• Proactive
• Customer-focused
• Relationship builder
• Salesforce administration
• Sales Cloud/Service Cloud
• Reports and dashboards in Salesforce