Dir, Field Business Process Consulting

As the senior leader of CDK's Consulting organization, you will drive revenue, profitability, delivery quality, and customer outcomes while developing a high-performing team. You'll bridge strategy and execution, identifying growth opportunities and ensuring disciplined delivery across engagements. You'll partner across Finance, Sales, Product, and Professional Services to scale consulting services and recurring revenue. You will shape the organization's talent development and operational excellence and lead with a customer-first mindset. This role offers impact through strategic growth, cross-functional collaboration, and leadership of leaders.

• Paid Time Off
• 401K Matching Program
• Tuition Reimbursement
• Medical, dental, and vision benefits

• Drive revenue, margin, productivity, and operational targets for the Consulting organization
• Maintain visibility into performance metrics, capacity, pipeline, and delivery forecasts
• Identify risks/opportunities early and develop actionable plans
• Partner with Finance, Sales, Product, and other CDK teams to achieve objectives
• Expand Consulting revenue through new services and cross-functional initiatives
• Ensure high-quality consulting delivery across customers and engagements
• Establish expectations for customer outcomes and measurable impact
• Build trusted relationships with customers and executive stakeholders
• Support leaders and consultants in navigating complex engagements and escalations
• Foster a customer-first culture with focus on measurable value and long-term relationships
• Lead, coach, and develop Consulting managers and professionals
• Create a culture of accountability, collaboration, and continuous improvement
• Set clear performance expectations and manage productivity and outcomes
• Develop future leaders and succession opportunities
• Attract and retain high-performing consulting talent
• Partner with Sales to identify and develop new opportunities
• Translate strategy into execution with measurable business outcomes
• Drive disciplined management of billable productivity, capacity, scheduling, and delivery
• Use data to identify trends and improve results
• Establish consistent operating rhythms across the organization
• continuously improve processes for efficiency, scalability, and experience

• 10+ years of progressive leadership experience in consulting, professional services, automotive retail, SaaS, technology, or related industry
• Bachelor's degree or equivalent experience
• 6+ years of people leadership experience
• Proven ability to lead managers and geographically dispersed teams
• Strong financial and business acumen with experience managing revenue, profitability, productivity, and KPIs
• Proven success in building high-performing teams and leaders
• Experience managing complex customer relationships and executive stakeholders
• Strong understanding of consulting and professional-services delivery models
• Experience partnering with Sales to grow customer relationships
• Ability to translate strategy into execution and measurable outcomes
• Strong communication, presentation, negotiation, and executive presence skills

• leadership and people development
• strong communication and executive presence
• stakeholder management and negotiation
• financial acumen
• revenue management and KPI tracking
• SaaS and professional services delivery models