Shop Service & Operations Assistant

Apparatus Repair & Engineering, Inc. (AR&E) is looking for a Shop Service & Operations Assistant to join our growing team and work closely with our Shop Foreman and management.

We are a small, close-knit industrial repair company with more than 30 years of experience serving commercial, industrial, municipal, and institutional customers throughout the region. We specialize in the repair and service of electric motors, generators, pumps, gearboxes, and other rotating equipment.

This is a great opportunity for someone who likes variety, problem-solving, people, and staying busy. No two days are exactly the same, and you won't spend your entire day doing the same task behind a desk.

You'll become an important part of the operationhelping move jobs from the initial customer call all the way through quoting, repair, testing, and delivery.

Compensation & Benefits

$22$30 per hour, based on experience and qualifications

MondayFriday, 8:00 AM4:30 PM

AR&E offers a competitive benefits package designed to reward dependable employees and support their long-term growth.

Benefits Include:

• Medical, dental, and vision insurance
• Health Savings Account (HSA) with our medical plan
• Paid vacation
• 7 paid holidays
• 2 floating holidays after your first year
• 401(k) retirement plan with employer match AR&E matches 20% of employee contributions, subject to plan terms
• Life insurance
• $75 annual safety-shoe reimbursement
• Tuition reimbursement
• Training and career development opportunities
• Specialty tools and equipment provided
• Overtime opportunities available
• Consistent daytime schedule with no routine evening shift

We're committed to helping our employees build both a career and a future with AR&E.

What You'll Do

You'll work closely with our Shop Foreman to keep the shop running smoothly and make sure customers, technicians, and vendors have what they need.

Your day may include:

• Preparing and following up on customer quotes.
• Talking with customers about repair status, estimates, scheduling, and approvals.
• Working with vendors to obtain pricing, availability, and lead times.
• Purchasing parts, materials, and outside services.
• Scheduling incoming and outgoing jobs.
• Tracking jobs that are waiting on parts, approvals, or customer information.
• Coordinating outside services such as machining, balancing, welding, or specialty work.
• Handling manufacturer and vendor warranty claims.
• Helping keep customer and job paperwork organized and complete.
• Coordinating pickups and deliveries.
• Making occasional local deliveries or equipment pickups.
• Working with the Shop Foreman to keep jobs moving and customers informed.
• Assisting with special projects and improving the way we do things.

You're the Person Who Keeps Things Moving

This position is about more than paperwork.

When a motor is sitting in the shop waiting on a bearing, you help find it.

When a quote has been sitting with a customer for a week, you follow up.

When a technician needs a part, you help get it ordered.

When a customer needs to know when their equipment will be ready, you find out.

When a warranty issue comes up, you help see it through.

You'll be the person connecting the dots between our customers, vendors, technicians, Shop Foreman, and management.

Why This Position Is Different

At AR&E, you'll have the opportunity to learn how an industrial repair business really works.

You'll gain experience with:

• Industrial equipment
• Electric motors and generators
• Pumps and rotating equipment
• Gearboxes
• Parts and purchasing
• Quoting and estimating
• Customer service
• Vendor relationships
• Warranty administration
• Scheduling and job coordination
• Industrial repair and service operations

You don't need to walk through the door knowing everything about motors and pumps. We can teach you our business.

What matters most is that you're organized, dependable, willing to learn, comfortable talking to people, and willing to take ownership when something needs to get done.

Who We're Looking For

We're looking for someone who:

• Enjoys staying busy and having a variety of responsibilities.
• Is naturally organized and good at following up.
• Doesn't need to be reminded to finish what they started.
• Is comfortable picking up the phone and talking to customers and vendors.
• Can manage multiple priorities without becoming overwhelmed.
• Pays attention to details.
• Is comfortable working both in an office and around an industrial shop.
• Enjoys solving problems and figuring things out.
• Is willing to learn technical information.
• Takes pride in doing things correctly.
• Works well as part of a small team.
• Has a valid driver's license and clean driving record.
• Is dependable and shows up ready to contribute.

Experience That Would Be a Plus

You may be a particularly good fit if you've worked in:

• Industrial service or repair
• Manufacturing
• Electrical or mechanical service
• Motor or pump repair
• Generator service
• Equipment sales
• Parts sales
• Purchasing
• Service coordination
• Estimating
• Dispatching or scheduling
• A repair shop or dealership

But don't count yourself out if you don't have direct industry experience. If you're mechanically inclined, organized, good with people, and willing to learn, we'd like to talk to you.

The Person You'll Be Working With

You'll work directly with our Shop Foreman and alongside experienced technicians who know the trade inside and out.

Your role will be to help take the administrative and logistical workload off the Foreman's plate, allowing him to focus on the technical side of the shop and his team.

You'll have a real opportunity to become the person everyone relies on to keep things moving.

What Success Looks Like

Success in this position means:

• Quotes go out quickly and are followed up consistently.
• Customer approvals and POs don't sit unattended.
• Parts are ordered promptly and tracked through delivery.
• Jobs are scheduled and communicated clearly.
• Warranty claims are handled and followed through.
• Customers know the status of their equipment.
• Completed jobs are ready for invoicing without unnecessary delays.
• The Shop Foreman can focus on running the shop instead of chasing paperwork, parts, and phone calls.
• Jobs move through AR&E smoothly from intake ? evaluation ? quote ? approval ? repair ? testing ? delivery ? invoicing.

What We're Really Looking For

We're looking for someone who sees a problem and doesn't walk past it.

Someone who thinks, "I'll figure it out."

Someone who can keep track of ten things at once, but still remembers the eleventh.

Someone who takes ownership, communicates well, follows through, and understands that sometimes the most important thing you can do for a customer is simply call them back when you said you would.

If that sounds like you, we'd like to meet you.