Business Systems Analyst [Pontiac, MI] - BSA 26-15687

JOB TITLE: Business Systems Analyst

JOB OVERVIEW

Location: Pontiac, MI
Duration: 6 months - CONTRACT [NO BENEFITS]
Experience level: 5+ years

Work model: Hybrid, minimum 2 days per week onsite. Remote days require an adequate home office and standard working hours.

JOB SUMMARY: This role is for a Business Systems Analyst (BSA) supporting projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VOIP Telecommunications and Service Center teams. The candidate must be a self-starter who takes ownership and responsibility for project assignments. The BSA applies proven communication, analytical and problem-solving skills to support the project and make sure deliverables meet specifications.

RESPONSIBILITIES

• Perform data analysis.
• Write technical requirements.
• Test and implement technology solutions.
• Conduct research.
• Create procedures to improve existing systems.
• Provide training and support to users.
• Write Requests for Proposals (RFPs) and contract scopes of deliverables.

MANDATORY SKILLS AND EXPERIENCE

• Strong experience using the M365 productivity suite.
• Data analytics experience.
• Self-starter who takes ownership of project assignments.
• Strong communication, analytical and problem-solving skills.

PREFERRED SKILLS AND EXPERIENCE

• Experience with contracts and Requests for Proposals.
• Experience with the Webex Calling platform or telecommunications expense management.
• Experience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery).

KEY PLATFORMS AND PRODUCTS

• ServiceNow
• Webex Calling
• Microsoft 365
• Clarity
• Imagicle
• Okta