Year Up United is looking for Entry-Level Customer Success Representative – Education Programs in Northlake, GA.
This local job opportunity with ID 3939349854 is live since 2026-11-03 17:21:59.
Year Up United seeks an Entry Level Customer Success team member to support young adults and employer partners in our innovative workforce development programs. In this impact-driven role, you will respond to participant and partner inquiries, help onboard new students, track progress and outcomes, and ensure an exceptional, equity-centered experience. You’ll coordinate meetings and workshops, maintain accurate records in CRM or database tools, and escalate complex issues to senior staff. Collaborating with a mission-focused, inclusive team, you will help close the opportunity divide while building foundational skills in customer success and education services. Serve as primary contact for young adults and employer partners, answering questions and resolving issues promptly Support onboarding, enrollment, and program participation for students in workforce development programs Track participant progress, attendance, and outcomes using CRM or database tools Coordinate meetings, workshops, and check-ins to ensure strong engagement and satisfaction Escalate complex concerns to senior team members and collaborate on solutions Collect feedback from students and partners to improve services and processes Prepare basic reports and summaries on program performance and participant outcomes Collaborate with cross-functional teams to deliver a high-quality, inclusive participant experience Maintain accurate, confidential records in line with organizational policies Uphold Year Up United’s mission, values, and equity-driven culture in all interactions Customer service CRM or database management Email and phone communication Conflict resolution Time management Data entry and accuracy Microsoft Office or Google Workspace Reporting and documentation Stakeholder coordination Problem-solving Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Customer service or support internship or volunteer experience preferred Familiarity with CRM or ticketing systems a plus Experience in education, workforce development, or nonprofit settings is helpful5c143e31-5e48-4549-b638-05792d185386
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