Hershey Entertainment&Resorts Company is looking for General Manager – Hospitality & Entertainment Operations in Bausman, PA.
This local job opportunity with ID 3939422922 is live since 2026-11-03 17:21:59.
Hershey Entertainment & Resorts Company is seeking a General Manager to lead daily operations within our arts, entertainment, and recreation venues in Hershey, PA. This role oversees guest experience, staff performance, financial results, and safety standards across assigned properties. The General Manager develops and executes business plans, manages budgets, and drives revenue while maintaining exceptional service in line with Milton Hershey’s legacy. Responsibilities include leading and mentoring management teams, coordinating with cross‑functional departments, ensuring regulatory compliance, and fostering a guest-first, community-focused culture that supports the company’s mission and long-term growth. Lead daily operations for assigned entertainment and hospitality properties Oversee guest service standards and resolve complex guest issues Develop and execute annual business and operational plans Manage budgets, financial performance, and revenue targets Hire, train, and mentor management and frontline teams Ensure compliance with safety, health, and regulatory requirements Collaborate with marketing, HR, and other departments on initiatives Monitor KPIs and implement process improvements Uphold and promote the company’s guest-first, community-focused culture Support long-term growth and mission aligned with Milton Hershey’s legacy Operations management Hospitality management Budgeting and forecasting P&L management Staff leadership and coaching Customer service management Safety and regulatory compliance Scheduling and workforce planning Data-driven decision making Project and event coordination Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Bachelor’s degree in business, hospitality management, or related field 5 years of multi-unit or large-scale hospitality/entertainment management Proven P&L, budgeting, and financial management experience Demonstrated leadership of large, diverse teams Knowledge of safety, health, and regulatory standards in hospitality/entertainment Strong customer service and conflict resolution skills5c143e31-5e48-4549-b638-05792d185386
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