Procter&Gamble is looking for Senior Identity and Access Management Operations Manager in Cincinnati, OH.
This local job opportunity with ID 3939490928 is live since 2026-11-03 17:21:59.
Lead global and regional operations for Identity and Access Management services, including Active Directory and Entra ID. Drive reliable, secure service delivery through incident and change management, service-level oversight, vendor coordination, crisis response, automation, and continuous improvement. Lead end-to-end operational service delivery for IAM services, ensuring reliability, security, quality, and compliance. Manage ITIL incident, problem, change, and service transition processes, including escalations for major issues. Monitor service levels, KPIs, operational health, and improvement plans. Drive standardization, automation, simplification, and continuous service improvement. Coordinate crisis response for high-impact outages and lead post-incident learning. Oversee IAM documentation, vendor support, operational readiness, and partnership with engineering and security teams. Identity and Access Management operations Active Directory administration Microsoft Entra ID operations ITIL incident management ITIL problem management ITIL change management Service-level and KPI management Crisis and major incident management Service transition and operational readiness IAM automation and continuous improvement5c143e31-5e48-4549-b638-05792d185386
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