Director - Zuora Service Offering Leader Business Transformation

As Zuora Service Offering Director, you will build and scale Embark's Zuora practice from the ground up, shaping strategy, operating model, and reusable offerings. You will lead critical client engagements, develop a joint Zuora + Workday story, and grow the delivery team and capabilities. You'll work across sales, delivery, and alliances to create repeatable, scalable solutions that monetize subscriptions and usage. This role combines hands-on architecture with strategic leadership in a rapid-growth practice, offering high impact across industries.

• Unlimited PTO
• Comprehensive healthcare for you and family
• $150 monthly holistic development stipend
• CPE credits and coaching for professional growth
• Up to 3% 401(k) matching and financial advisory services
• Monthly social events and charitable matching

• Co-create the Zuora practice strategy, operating model, target industries, and investment priorities
• Own commercial performance: bookings, revenue, pipeline, utilization, and delivery economics
• Provide executive oversight and solution assurance for Zuora engagements and lead select strategic projects
• Lead or oversee Zuora implementations across CPQ, usage metering, billing, payments, collections, and revenue
• Design end-to-end order-to-cash solutions integrating Zuora with Workday Financials and related systems
• Set technical standards for Zuora environments: catalog design, APIs, workflows, and integrations
• Develop repeatable offerings, accelerators, and reference architectures for scalable delivery
• Build and mentor a bench of Zuora consultants and enablement resources
• Collaborate with Zuora and Workday alliances for joint pipeline and go-to-market activities
• Enable sales and BD teams to identify opportunities and forecast pipeline accurately
• Represent Embark at industry events and partner forums to strengthen market position
• Drive partner relationships with CFOs and revenue operations leaders to convert conversations into engagements
• Contribute to RFPs, scoping, commercial models, and executive presentations for Zuora engagements
• Establish lighthouse engagements and scalable post-go-live optimization or managed services

• Deep, hands-on Zuora experience with Billing and Revenue across various models
• Experience integrating Zuora with CRM/ERP/tax/payments/data platforms, plus broader Zuora capabilities
• Workday integration experience, ideally with Accounting Center and Prism, or related ERP experience
• Track record building a practice or service line from scratch with pipeline and forecasting ownership
• Order-to-cash and revenue expertise, including ASC 606 and IFRS 15, and SOX controls understanding
• Ability to develop repeatable delivery methods, accelerators, and managed services offerings
• Strong people leadership and client-facing communication; capable of operating across exec, solution architecture, and delivery governance
• Zuora implementer certifications (Billing or Revenue Solution Architect/Implementation Manager) are a plus

• Strong leadership and coaching
• Clear, trusted communication with clients and partners
• Ability to operate across executive, sales, and delivery conversations
• Zuora Billing
• Zuora Revenue
• CPQ