Senior IT Professional / Business Analyst

In this role you will support a diverse portfolio of enterprise applications across multiple business units, driving projects that improve operations and business value. You will collaborate with stakeholders, vendors, and technical teams to deliver practical, scalable technology solutions. The position blends application support, business analysis, and solution delivery with leadership in upgrades, integrations, and migrations. You'll work across SaaS, cloud, and on prem environments to enable strategic initiatives. This is a chance to influence core business processes and risk management through technology.

• Provide day-to-day operational support and administration for enterprise line-of-business applications
• Troubleshoot application, integration, data, and user access issues across multiple business units
• Coordinate with software vendors, infrastructure teams, cybersecurity teams, and external partners to resolve complex production issues
• Support SaaS, cloud-hosted, on-premises, internally developed, and hybrid application environments
• Lead application upgrades, migrations, patching initiatives, and enhancement projects
• Support Contract Lifecycle Management platforms such as Luminance or comparable applications
• Serve as both a Functional and Technical Business Analyst
• Conduct stakeholder interviews, requirements-gathering sessions, process discovery workshops, and solution design reviews

• Bachelor's degree in IT, CS, BIS, Engineering, or related field
• 6-10 years of experience in IT operations, enterprise application support, or business analysis
• Experience supporting enterprise applications across multiple business units
• Experience engaging executive-level stakeholders and leadership teams
• Strong interpersonal, communication, facilitation, and stakeholder management skills
• Demonstrated ability to manage multiple projects and priorities

• Interpersonal communication
• Facilitation
• Stakeholder management
• Jira administration and usage
• Confluence documentation and knowledge management
• Jira Service Management (JSM)