Print Technician Jobs

Job TitlePentagon, DC Top Secret Polygraph not specified Early Career (2+ yrs experience) Salary not specifiedJob DescriptionResponsibilities:Performs day-to-day service of equipment based on the work plans provided; planning daily travel scheduleTroubleshoot and restore full capabilities of print devices supported under the contractMonitor and actively respond to assigned service request tickets as issued by ServiceNow ticketing systemMove Printers, MFD, and Copiers within buildings and setup/configure after relocationVisit sites to obtain IP address, Meter Reads, or to provide assistance with mappingInstall local software as required to allow automated data discoveryObtain and track manual meter reads for devices not remotely administered during service interactionsTrain end-users as requiredEnsure DoD and contract complianceUpdates job knowledge by participating in educational opportunities; reading professional publications; maintaining required certification status activeRe-position or remove the equipment pending restoral when the customer's workspace does not support the positioning of additional equipmentDeliver and install consumables, which are considered to be parts or supplies that have a predictable use life and can be readily replaced (e.g. fusers, drums, toner, waste toner, etc.)Plan, prioritize, and monitor assigned tickets to ensure all necessary service tasks are acknowledged and resolved in accordance with the acceptable quality level (AQL) per Contract PWSUpdate all ticket Summary in accordance with established format for effective management – Format provided by PMDocument services and installation actions by completing forms, reports, logs, and/or records.Maintain detailed and current knowledge of SLAs and procedures as well as a clear understanding of supporting devices.All other contract related tasks given by PMSkills and Qualifications:Must have Interim Secret or above Security ClearanceMinimum of three years of relevant experienceDemonstrates high level of understanding of print device theoryCapable of complex troubleshooting on multi-functional print device hardware issuesCapable of complex troubleshooting with print devices and associated network infrastructure (i.e. scan-to-email)One or more Certifications from manufacturers' service providers on Multi-functional devicesInformation Assurance Technical (IAT) Level I security certification must be completed if personnel will be used for desktop driver installationStrong interpersonal skills.Strong problem solving skills.Strong organizational, verbal, and written skills.Experience with ServiceNow ticketing system.Advanced experience and skills using Microsoft Office Suite to include Outlook, Word, Excel, and PowerPoint.