Digital Deputy Director

Deputy DirectorUnder limited supervision, the Deputy Director serves as a department content expert utilizing specialized knowledge in operations management and oversight of the day-to-day operations of the department. Brings a strategic, high-level perspective to the assigned area using specialized knowledge, providing needed management, skills, support of other department lead staff and to ensure the day-to-day business operations are evolving and on track to accomplish goals and objectives of funded programs. Assists with grant writing, analyzes staffing needs, monitors financial and program performance and maintains overall quality and customer service standards across the department. Applies expertise to manage projects and solve standard and non-standard problems. Extensive contact with internal and external customers is required to meet the department's program goals and objectives.Knowledge of: Advanced concepts, principles and practices of area policies and processes; Budget management, including creating and maintaining a budget; Work processes and tools within own area; Methods used to evaluate and monitor appropriate staffing levels; Appropriate management techniques including hiring practices, managing, and evaluating employee performance, developing work plans and addressing performance deficiencies; Quality assurance, customer service, and employee performance metrics; Developing and maintaining operations within a defined budget; Fundraising and grant writing for non-profit sector.Skill in: Leadership to help shape and drive strategy; Strong public speaking skills and be able to manage, lead, and energize groups; Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office; Oversee end-to-end management of all digital channels, including website content and functionality, social media strategy, and email/CRM systems, ensuring alignment with broader marketing goals; Experience across digital channels, with proven success in expanding reach, engagement and conversion through thoughtful, data-informed campaigns; Experience leading Website and digital transformation initiatives; Own channel performance tied to reaching desired goals (ie increase digital donors, or members); Establish, track, and analyze digital data, SEO and marketing metrics, delivering insights and actionable recommendations to continuously optimize performance; 8+ years of experience in digital marketing, with demonstrated success managing digital channels and platforms (CMS, CRM, Marketing automation and Social).Ability to: Partner with other functional areas to accomplish objectives; Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed; Maintain a positive attitude and to effectively communicate with staff, customers and funding agencies; Maintain attention detail, while maintaining a big picture orientation; Read, interpret, analyze and apply information from routine reports, customer and employee feedback; Interpret and apply policies and identify and recommend changes as appropriate; Maintain a positive attitude and to work under pressure on multiple projects concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities; Communicate effectively, both orally and in writing; Work independently as well as collaboratively within a team environment; Handle stressful situations and provide a high level of customer service in a calm and professional manner; Establish and maintain effective working relationships at all levels of the organization; Address needs in the community as they arise; Think strategically, identifying and driving the research needs based on the needs of the community.Educational/Previous Experience Requirements: Bachelor's degree; PH. D or master's degree preferred; At least 5 years of experience working in an environment similar to the assigned area with at least 2 years of previous supervisory experience or any equivalent combination of experience, education and/or training approved by Human Resources.Licenses/Certifications: NoneWorking Conditions: Normal business hours, some additional hours may be required; Local and national travel, up to 10%; Climate controlled office