Digital Stylist

Digital StylistThe Digital Stylist will ensure product satisfaction and identify sales opportunities for current and potential clients. The successful candidate will be able to provide a consistent level of exceptional customer service.This is an evergreen role. While we may not have an immediate opening, we're continuously building a pipeline of talented candidates for future opportunities on our team.Responsibilities:Respond promptly to high volume calls, live chats, and email inquiries in a timely fashionActively maintain and exceed monthly sales goals and KPI'sLeverage clienteling tools to acquire new customers, elevate product recommendations, and offer a branded experienceMaintain product knowledge to upsell the collection and make recommendations in phone consultationsAfter sale follow up correspondence – order confirmations, thank you notes and follow upTroubleshoot and problem solve issues in a positive mannerDrive profitable sales during promotional dates (Book drops, Holiday Promotions and End of Season Sales)Possess an intimate knowledge of the product line each seasonMaintain and grow individual client bookProcess requests, handle escalated client complaints, and resolve issuesMonitor, track and follow up on all special orders.Responsible for knowledge of catalog format, understanding of garments, and creating training materialsMaintain existing orders (order entry, including shipping upgrades, order adjustments, shipping/billing information changes, returns and exchanges, delivery status updates, requests for tracking information and cancellations)Follow-up with customers regarding order issues (i.e. declined credit card transaction or out of stock items)Desired Background:Bachelor's degree preferredExperience:Retail selling & customer service experienceSkills:Strong customer service and communication (verbal & writing) skills requiredTeam player and be able to multi-task in a fast-paced environment with a strong sense of urgencyKnowledge and use of digital selling through emails, pictures, and brand booksMust be self-motivated and detail/results orientedMust have personal style and a passion for fashionBe sociable, friendly with an engaging personalityDemonstrates strong listening skillsOrganization, punctuality, and excellent follow-up skillsProactive thinker with the ability to troubleshoot and problem solve issues in a positive mannerProficiency in Microsoft Office applications and Internet savvyKnowledge of Blue Cherry, Web PDM, Zendesk and Magento Enterprise system a plusBase Pay Range:The base pay range for this position is $20.00 - $25.00 hourly. Base pay offered may vary depending on skills, experience, and location.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.