Leidos is looking for Bilingual Technical Customer Support Representative – IT in Albuquerque, NM.
This local job opportunity with ID 3954554081 is live since 2026-11-09 14:15:48.
Leidos is seeking a Bilingual Customer Service Representative to support our information technology and software solutions. In this role, you will assist customers in English and a second language via phone, email, and chat, resolving account and basic technical issues while ensuring a high-quality experience. You will document interactions in our CRM, follow strict security and compliance standards, and collaborate with technical teams to address complex problems. Leidos offers competitive pay, comprehensive benefits, flexible work options, and opportunities for growth in a mission-driven, innovative environment. Handle inbound customer inquiries in English and a second language via phone, email, and chat Troubleshoot basic IT and software issues, escalating complex cases as needed Record, track, and update tickets in CRM and IT service management tools Educate customers on Leidos products, services, and self-service resources Meet or exceed KPIs for response time, resolution, and customer satisfaction Collaborate with technical teams to resolve recurring or critical issues Protect sensitive customer and government information, following security standards Contribute feedback to improve support processes, tools, and knowledge base Bilingual customer support (English and second language) Technical troubleshooting for software and IT services CRM and ticketing systems (e.g., ServiceNow, Salesforce) Customer communication via phone, email, and chat Knowledge of IT service management workflows Data entry and documentation accuracy Incident prioritization and escalation Basic networking and account access concepts Security and confidentiality best practices Time management and multitasking in a queue-based environment Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k CompTIA A (preferred) ITIL Foundation (preferred) Language proficiency certification or equivalent fluency in a second language Prior experience in a technical help desk or contact center setting5c143e31-5e48-4549-b638-05792d185386
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