Business Analyst

Position Summary

Complete Staffing has an excellent client with two Business Analyst needs. The Business Analyst will serve as a key connection between business stakeholders and IT application development teams. This individual will gather and translate business needs into clear functional and technical requirements, document workflows, and ensure development solutions align with business objectives. The role will also support application improvements, testing, and ongoing operational effectiveness.

Key Responsibilities

Business Requirements & Process Analysis

• Partner with business stakeholders to understand business capabilities, processes, and operational needs.
• Lead requirements gathering and business process analysis sessions.
• Translate business and technical requirements into clear work items, user stories, and acceptance criteria for development teams.
• Create and maintain business process workflows and supporting documentation.
• Serve as a subject matter expert for multiple business applications supported by IT.

Application Development & Testing

• Collaborate with developers and stakeholders throughout the application development lifecycle.
• Work with Quality Assurance teams to ensure testing aligns with business requirements and acceptance criteria.
• Review application changes to ensure solutions meet business needs and enterprise standards.
• Support application improvements and identify opportunities for continuous improvement.

Collaboration & Support

• Partner with project management to support project scope, requirements, and delivery expectations.
• Work with internal customers to troubleshoot and triage application issues, helping identify root causes and appropriate development resources.
• Communicate requirements, updates, and solutions effectively across business and technical teams.

Qualifications

• Bachelor's degree in Computer Science or a related field, or equivalent professional experience.
• 5+ years of Business Analyst experience within a software development environment.
• Strong analytical, problem-solving, and business process analysis skills.
• Experience gathering, documenting, and translating business and technical requirements.
• Ability to create business process workflows and clearly define acceptance criteria.
• Strong communication and collaboration skills, with the ability to work effectively with developers, business owners, and internal customers.
• Working knowledge of SQL queries and data analysis is preferred.
• Insurance industry experience is preferred, particularly within IT support, information security, or cybersecurity-related environments.
• Familiarity with cybersecurity laws, policies, procedures, or governance is a plus.