Position at Employer
Who Is Employer?
We are the experts in Healthcare Document Management. Since 2004, we remain the only provider offering hospitals and health systems comprehensive services and solutions to support the document life cycle through Document Consulting, Workflow Automation, Print as a Service (PRaaS) and Print Device Security.In January 2017 we acquired security consulting company, CynergisTek! CynergisTek was recognized by KLAS®, in the Cyber Security Advisory Services category in the 2017 Best in KLAS Awards for Software & Services report and as one of three firms, provider organizations turn to most, for privacy and security assistance in its groundbreaking report released in May 2014, entitled “Security and Privacy Perception 2014: High Stakes, Big Challenges.”
Why Join Our Team?
Named one of the fastest growing companies in America and “Best Places to Work” we offer competitive salaries, annual bonuses and extensive benefits; including, paid time off, medical, dental, vision, 401(k) match, tuition reimbursement, endless free training courses, growth opportunities within the company and a collaborative work environment.
A Day in the Life
As Field Service Manager you will have an immediate impact by supervising a team of Technicians, performing onsite printer and copier repairs and maintaining operational success. You will interact daily with Hospital Executives, IT staff, vendors and corporate Employer personnel. Each day you will affect change by:
Actively monitoring and evaluating team performance
Maintaining accurate performance logs, providing feedback and follow up as needed for each member of the team
Partnering with Human Resources as a Hiring Manager (i.e. Interviews, terminations, writing and delivering performance improvement plans) as needed
Delivering, creating and maintaining operations and service reports with MS Office (Excel, Word, PowerPoint)
Managing vendors; as well as, internal and external client relationships
Communicating and working directly with Hospital’s IT department including C-Suite Executives
Creating and orchestrating delivery for MPS strategy, including end-user printer training
Analyzing data to ensure performance standards meet and exceed client SLA’s (service level agreements)
Repairing and maintaining print and copy equipment from multiple manufacturers
Track and update service calls in a log and/or helpdesk application
Managing, coordinating, tracking and reporting machine moves/removals/installations
Maintaining database accuracy by reviewing and validating meter read collection
Being responsive to a rotational staff that provides on-call support in a 24/7 environment
What You’ll Need to Win!
High School Diploma or GED required
Valid driver’s license with safe driving record
Demonstrated experience managing a service team in a client facing environment
Positive, team player attitude to build and maintain team morale and client relationships
Demonstrated experience troubleshooting software applications, computer networks, security, print servers and copy and print devices (printers, copiers, scanners and fax)
Experience in helpdesk/system administration, MPS and/or healthcare is a plus!
PC savvy; strong MS Office skills, with an emphasis in MS Excel and PowerPoint
Excellent customer service, presentation, time/project management and organizational skills
Various immunizations and/or medical testing may be required as a condition of employment for any positions that work on-site regularly in a hospital or medical setting.