Concept Owner - Eden Prairie, MN or US Telecommute

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Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

Primary Responsibilities:
  • Management concepts through the project life cycle
  • Help drive growth through the deployment of new concepts and programs
  • Collaborate with cross functional resources
  • Track and communicate analytic status to peers and leadership
  • Facilitate cross functional meetings and communicate issues / decisions
  • Facilitate team meetings and communicate issues / decisions
  • Develop and maintain all operational documentation
  • Manage multiple projects and programs at various stages
  • Create new tools and processes to enhance testing of concepts
  • Lead information gathering sessions to enhance testing of concepts
  • Ensure new concepts have required data before testing
  • Ensure deliverables are met within scope / time frame / resource constraints
  • Engage functional partners (Telecom, Technology, Facilities, Operations, Training, Reporting Product, Quality, Legal, Regulatory, etc.) to effectively deliver on each project
  • Management of the operational pipeline to ensure operational coverage
  • Provide project support for the end - to - end process of testing concepts and programs analytics
  • Provide project support to various projects and initiatives within SPOT
  • Review process efficiency and effectiveness and identify process improvements
  • Provide explanations and interpretations within area of expertise
  • Anticipate customer needs and proactively plan for delivery
  • Effectively perform project management role including utilization of support tools: Charter / Scope, Project Plan, IRAD / Issue Log, Lessons Learned, etc.
  • Recognize risks proactively and utilize appropriate resources to develop mitigation strategies that minimize customer and operational impact
  • Communicate / disseminate critical information to multiple audiences including executive - level
  • Effectively express ideas and information in writing and orally to individuals and groups
  • Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities
  • Assume additional responsibilities as assigned

  • Bachelor’s Degree (or higher)
  • 3+ years of experience in leadership (Ability to successfully manage and lead others; direct and / or matrix supervisor experience) and / or project management role
  • 3+ years of experience in tracking, planning projects, interpreting complex data into recommendations and making data - driven analytical decisions
  • Previous experience functioning in a multi - project environment with changing priorities
  • Ability to engage functional partners (AAL, Clinical Programs, Operations, Training, Reporting Quality, Legal, etc.) to effectively deliver on each project
  • Previous experience developing a highly functioning project team and drive the team and business leaders on all initiative phases including achieving clarity on scope and deliverables
  • Effective data analysis and interpretation experience (ability to encompass business analysis deliverables into work)
  • Experience in process improvements using Lean and Kaizen methods
  • PMP Certification
Soft Skills:
  • Ability to adapt in a dynamic and high - growth environment
  • Healthcare and / or healthcare operations experience
  • Experience in managing diverse group of stakeholders
  • Demonstrated ability to communicate ideas clearly and concisely to leadership
  • Demonstrated ability to prioritize and balance multiple priorities and projects
  • Ability to prioritize and manage multiple tasks
  • Proven ability to work in a team setting
  • Excellent oral and written communication skills
  • Initiative and independence, ability to find a way to get the job done
  • Strong written, verbal, analytical, organizational, time management and problem solving skills
  • Proven ability to work independently.
  • Strong operations and organizational understanding in a matrix environment
  • Interpersonal skills to influence and spur cultural change, facilitate and enhance performance within a cross - functional environment
  • Ability to gain acceptance for ideas, plans, actions and then implement flawlessly
  • Ability to implement strategies across organizational boundaries
  • Ability to analyze root cause issue, problem solve and provide key recommendations for implementation process improvements
  • Skill, willingness and drive to go extremely deep to analyze / solution / drive alternatives
Physical Requirements and Work Environment:
  • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the Employer family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: Employer is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Employer is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum Operations, AAL, Clinical Programs, Operations, Training, Reporting Quality, Legal
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