Employer is looking for Donor Relations Rep in San Francisco, CA.
This local job opportunity with ID 686492 is live since 10/15/2017.
Employer is now hiring a Donor Relations Specialist to assist in Donor Recruitment services in San Francisco, CA. Under direct supervision, this position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention. A high school diploma, valid CA driver’s license along with your own vehicle (mileage reimbursed), and one year experience in a related field is required. Responsibilities include but are not limited to: * Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management. * Assures quality customer service to all customers. * Retains current donors by rebooking donation appointments. * Explains and/or enrolls donors in frequent donor programs. * Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times. * Educates donors on pertinent issues (e.g. the donation process, blood needs, blood components, etc.) * Converts donors to automated and other new collection technologies to optimize the donation opportunity. * Assists donors, blood center staff and coordinators in resolving customer service issues. * Administers customer service and marketing surveys to donors. * Collects data and prepares reports, as assigned and performs other clerical duties, as needed. * Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required. * Performs all other duties, at the discretion of management, as assigned.