This position will manage a team of data analysts and software development engineers responsible for providing visibility into overall operational performance, employee productivity. call routing, and client contractual performance guarantees for Employer contact centers. This position will develop and maintain effective relationships with Contact Center Operations, Contact Center Resource Management, Information Technology, Account Management, Service Delivery, and Finance. Individual will lead the team to identify opportunities, collect and organize relevant operational data, and build rich data visualizations and other tailored analytics products to enable ESI's contact centers to provide the best possible service to clients and patients. Team and employee development will be a critical component of this position.
ABOUT THE DEPARTMENT
Our Enterprise Operations Division enables the organization to reach its business goals by optimizing operational performance. They accomplish this through a shared service model, utilizing specialized resources and providing cross-functional insight to ensure quality and consistency for our members and clients.
This group is made up of several key teams including Strategic Initiatives, Quality Monitoring, Audit Relations and Training, Analytics and Process Improvement and Service Delivery.
ABOUT EXPRESS SCRIPTS
Advance your career with the company that makes it easier for people to choose better health.
Employer is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Employer is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation. Employer is a VEVRAA Federal Contractor.read more