Customer Service Associate
VXI is guided by our Values: Excellence, Integrity, Teamwork, Agility and Inventiveness.
VXI recruits excited, enthusiastic applicantswho are ready to be successful! We create a fun learning environment with plenty of career growth opportunities. Work in an environment where you can utilize your customer service skills and experience to help customers each and every day. Your talents and contributions will be rewarded. Come for the job, stay for the career!
As aCustomer Service Associate, you will receive inbound calls regarding customer concerns relating to phone, internet and/or cable/satellite services. You must be a great listener, be empathetic, and help resolve their issue.You will beassisting customers in crisis while offering outstanding world class customer service!
Health Insurance (Medical, Dental Vision)
Fun Work Environment
Abundant Advancement Opportunities
Biweekly Production Incentives
Knowledge, Skills and Abilities Youll Need to Succeed
Professional comportment and demeanor
Outstanding verbal communication skills
Knowledge of computers and MS Windows
Ability to navigate multiple screens/programs
Ability to multi-task
Ability to type 25 wpm
Ability to follow direction and accept coaching
Self-motivated and upbeat
Desire to work in a team environment achieving personal and team goals
Ability to work flexible hours, including weekends and evenings as required.
Other Things We Look For
Strong work ethic
Desire to be of service
Solid work history
Motivated by quality/integrity
Desire to excel
Must be able to pass a background check and drug screen
High School Diploma/GED
One-year strong customer service experience (within a call centerenvironment preferred)
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Management reserves the right to make amendments to said job description at any time.