General Manager

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Employer is looking for General Manager in Matawan, NJ. This local job opportunity with ID 723927 is live since 10/15/2017.
Overview:

Employer is currently seeking to introduce Segment specific oversight and leadership to provide the strategic vision, planning, and operational leadership to ensure Employer’s success in both the Majors (<2500 employee count) and Enterprise (> 2500 employee count) Segments.  Through collaborative leadership and cross-department influence, the selected incumbents will drive segment based strategy across all functional areas of the business to increase revenue and profitability for their segment.

 

 

To that end, we are introducing the General Manager role to ensure the efficient and effective operations of each of these segments, while overseeing its interaction with internal and external stakeholders. Providing vision, energy and commitment to advancing the Company’s market share in the, the General Manager works closely with all stakeholders to align strategy, garner cooperation, increase understanding, and facilitate collaboration towards a common objective.  The General Manager reports to the President/COO.  We are seeking to fill two separate roles -  one for the Majors Segment and one for the Enterprise segment.

 

Employer is a high-growth Software-as-a-Service (SaaS) company that’s voted one of the Best Places to Work in New Jersey. We are the industry's premier recruitment software provider – delivering technology that supports more than 3,500 contracted customers around the globe. Committed to both growth and stability, come grow with us. Apply today!

Responsibilities:

Strategy:

  • Establish and reinforce the vision of Employer’ Majors or Enterprise Segment.
  • Collaboratively develop Employer segment strategy and targeted business results as a key member of the Senior Leadership Team.
  • Collaborate with Executive team to build buy-in and engagement around the segment strategy.
  • Provide leadership to ensure that envisaged growth plans are met while also ensuring that there is the requisite sponsorship, alignment and support of all stakeholders connected with the organization.

Operations

  • Establish the communication tools & meeting cadence to ensure organization awareness and understanding of segment specific objectives and results.
  • Ensure all functions establish operational objectives aligned to the segment strategic direction.
  • Through influence and partnership, drive internal segment execution with a view to achieve profitability and revenue results within this segment.
  • Lead Segment operational reviews through influence and partnership to drive internal segment execution with a view to achieve profitability and revenue results within this segment.
  • Provide leadership direction to enable resolution of critical issues impacting organizational direction and results for the segment.
  • Work continuously to improve customer experience and ensure a high NPS in alignment with the overall segment objectives.
  • Optimize the utilization of supporting general and administrative resources to drive business outcomes for the segment.
  • Oversee and drive the Budget management both from strategic and P&L perspective.
  • Partner with Infrastructure to ensure cross-department workspace and systems are in place to support required outcomes.
  • Partner with Talent to ensure cross-department top talent are in place to support required outcomes; influence headcount resources needed to achieve segment outcomes.
  • Establish and maintain relevant controls and feedback systems to monitor and measure the operations of all assigned segment specific related efforts.
  • Ensures segment specific process documents are complete, current, communicated and stored appropriately.

Team Leadership

  • Lead and mentor both direct and indirect reports in a matrixed environment with the goal of improving their professional expertise to better serve business initiatives.
  • Focus on leveraging the talents and interests of the team to further company objectives.
  • Work effectively as a team member with other members of management.
  • Manage team members’ performance including formal reviews, establishing departmental and individual objectives and performing applicable assessments.
  • Ensure a fun, dynamic work environment & build merit-based culture which appeals to top talent.
  • Ensure that business is conducted with integrity at all times and that behavior aligns with Employer policies, procedures, and core competencies.
Qualifications:
  • 10 plus years of relevant SaaS industry operational experience in fast growth organizations.
  • Significant cross-departmental, collaborative leadership experience, managing relationships through influence in complex matrix structures.
  • Significant experience developing and executing segment strategies that drive revenue and profitability; P&L ownership required.
  • A minimum of 5 years of management experience in managing people managers.
  • Ability to set strategy and participate in business planning initiatives at the C-level.
  • Exceptional listening and interpersonal skills with a high degree of approachability. Must possess the ability to work seamlessly in a team oriented environment.
  • Experienced in managing growth of a multi-product portfolio for enterprise level, multinational companies.
  • Experienced working with a large-scale multi-location service environment.
  • Excellent communication (written and verbal), with the proven ability to effectively translate complex ideas and tailor key messages to multiple audiences
  • Must have an ability to effectively translate data into actionable insights/strategies
  • Proven success in prior role at appropriate level of seniority.
  • Ability to drive and manage change agenda as required.
  • A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend actions.
  • Strong results orientation with a proven track record of flawless execution and strong attention to detail.
  • Demonstrated commitment to exceptional customer experience.
  • Demonstrated ability to influence cross-functional partners and upper management to impact decision-making.
  • Travel: 10%
  • BS/BA degree desired; or equivalent combination of education and experience.
  • Post graduate degree highly desirable
Not ready to apply? Connect with us for general consideration.
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