Patient Fullfilllment Cordinator

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POSITION SUMMARY

The Patient Fulfillment Coordinator provides cross-functional support to the pharmacy operation through a collaborative, dynamic coordination of workflow, production, and/or quality related activities or initiatives.  This position ensures timely, accurate delivery of medication to our patients by facilitating a seamless transition of orders throughout the various stages and departments of the entire fulfillment process.  Additionally, this role directly supports other operational departments by monitoring and reporting on production related back-ups and assists in trouble shooting issues, and/or backfilling staffing related gaps as needed.

ESSENTIAL FUNCTIONS

  • Ensure timely, consistent distribution and routing of paperwork at all process stages. 
  • Requires a working understanding of pharmacy process-flow, and a high sense of urgency and/or energy in transitioning patient orders throughout the operation.
  • Responsible for supporting entire pharmacy operation in the timely location of paperwork as requested through the existing Paperwork Locator form. 
  • Ensures resolution to all patient related requests or escalated issues by coordinating retrieval of both active and archived prescription records. 
  • Supports Departmental Records Representative in file maintenance for on-site records, and cataloging / archiving off-site pharmacy records.
  • Utilizes the Freedom MedTeach Portal to input patient / medication specific data to provide timely email links delivering appropriate educational and/or delivery tracking information.
  • Provides timely operational reporting and ensures consistent productivity through the support of the data collection and/or dissemination of the Hourly Counts and other Production related dashboards as requested.
  • Assists in strategic replacement of resource gaps by back-filling other fulfillment related roles as needed and directed on a daily basis.
  • Special projects as assigned.

QUALIFICATIONS

  • High School diploma or equivalent.
  • 0-2 years relevant experience.
  • General PC knowledge including Microsoft Office, Internet, and email.
  • Strong written and verbal communication skills.
  • Excellent organizational skills and ability to multi-task required.
  • Ability to handle challenging production environment and adapt in a dynamic work environment.
  • Ability to work collaboratively with other departments to resolve issues.
  • Ability to work a flexible schedule as dictated by business and / or departmental needs.

ABOUT THE DEPARTMENT

The Pharmacy Operations Group is crucial to achieving our mission of practicing pharmacy smarter and putting medicine within reach. Members of this team are at the front line every day interacting with patients, strategizing on improvements and efficiencies, and processing the more than one million prescriptions that come through our work-class pharmacies and distribution facilities across the country.

ABOUT EXPRESS SCRIPTS

Advance your career with the company that makes it easier for people to choose better health.

Employer is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.

Employer is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation. Employer is a VEVRAA Federal Contractor.

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