Tech Management/ENTECH Senior Manager - Gilbert, AZ

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Employer is looking for a Tech Management/ENTECH Senior Manager to join their teams at Banner Gateway Medical Center and Banner MD Anderson Medical Center in Gilbert, AZ.

About Employer Corporate
Within Employer Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.


About Employer
Employer is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to change the way care is provided. The many locations, career opportunities, and benefits offered at Employer help to make the Banner Journey unique and fulfilling for every employee.

Job Summary

This position has clinical technology support responsibility for specific geographic zones which includes a facility and external ENTECH customers. It will ensure that strategic objectives are carried out at the site level and provides direction and leadership to clinical technology service/support personnel for the assigned location(s). This position is responsible for ensuring a highly focused customer experience that facilitates patient care in the operational and strategic settings. This includes coordination of medical equipment services between organizational and outside entities.


Essential Functions

  • Hires, trains, conducts performance evaluations, and coordinates the work within its geographic clinical technology service delivery zone including an internal facility and surrounding external customers. Participates in the development and implementation of team goals and objectives. Ensures all goals and objectives are met delivering the highest customer service in timely and effective fashion.


  • Promotes a team oriented work ethic based on service and technical excellence principles by emphasizing performance standards that are customer focused. Hires, counsels, and evaluates staff in a manner consistent with those principles. Develops and promotes a continuous quality improvement philosophy to meet and exceed these objectives.


  • Recommends and provides technical expertise on major modifications, projects, installations, and pre-purchase evaluations. Coordinates site and field based resources to provide support to project activities including but not limited to inventory audits, technology commissioning/decommissioning, technology staging, and installation activities. Acts as a primary resource between customers and vended services and draws expertise and resources from within the Technology Management/ENTECH team to help support these objectives as needed. Repairs, performs scheduled maintenance, and coordinates/carries out small-scale projects involving all levels of medical technology.


  • Markets and promotes the sale of TM/ENECH services outside customers. Supervises and provides staffing support to those customers/services as needed to enhance outside business profitability.


  • Reviews all service documentation, including safety/hazard alerts and recalls, JCAHO, ECRI and other related literature. Reviews and/or updates job descriptions, asset inventories, service reports, scheduled maintenance procedures and technical support documentation


  • Participates in the development of the department budget in conjunction with established goals and objectives. Plays a key role in ensuring budgetary goals are met on an annual basis.


  • Participates in department task forces and councils. This includes participating in the development and implementation of all processes, procedures, and programs to increase operations efficiency and effectiveness, as well as to ensure the delivery of quality customer care within the responsible geographical zone served.


  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.



Minimum Qualifications

Must possess a strong knowledge of service operation leadership as obtained through the completion of an Associate degree or equivalent progressive experience and/or four years increasingly responsible work experience in a technology field.

Four years progressively more responsible work experience in a technology field, in addition to a minimum of two years of previous leadership are necessary to coordinate activities of the technical staff.

Preferred Qualifications

Experience in a healthcare setting preferred. Previous supervisory and/or management experience is preferred. Completion of a bachelor's degree in electronics is also preferred.

Additional related education and/or experience preferred.

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