The Salesforce team works with our commercial bank driving programs that deliver innovative, enterprise Salesforce solutions. We are seeking an experienced and impassioned Salesforce administrator to join our Salesforce team.
The Salesforce Administrator will bring a balance of analytical rigor, pragmatic and timely delivery of business value in an agile and iterative environment. The individual will also have an intellectual curiosity to innovate and disrupt the status quo while working towards growing the role to support consistent quality delivery of end-user changes.
Past success as a Salesforce Administrator on large Salesforce implementations
Motivated by defining and living the Salesforce Administrator role as part of a brand new Salesforce implementation
Thrive on building and delivering new capabilities with focus on efficiency and scalability.
Highly functional in a dynamic, challenging environment
Top notch communications skills with an Agile mindset
Develop and support the functionality of the salesforce platform
Focus on achieving efficiency through the definition, alignment, and execution of configuration changes
Grow the scope of changes approved to be made directly by the Salesforce Administrator role
Assists with Agile story grooming to better define technical configuration changes and translate business intent
Develop trusted relationships with both business Product Owners and technology teammates to optimize delivery of changes
Utilize internal tools and reporting to show efficiency gains
Agile mindset to contribute to a collaborative environment that fosters autonomy, transparency, mastery, innovation and learning; promotes continuous improvement
Seek to continuously grow by proactively seeking and embracing constructive feedback while also providing the same level of feedback to colleagues in company’s open and collaborative culture
Excellent analytical, problem solving, and documentation skills with a history of hands-on, detail orientation
Ability to successfully collaborate with multiple technical functions in the areas of infrastructure, technical operations, software engineering and customer support
A service oriented minded person who "Thinks Customer first"
Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment
Bachelors Degree or Military Experience
At least 2 years of Salesforce Administration experience
At least 2 years of Salesforce experience implementing large implementations with Service Cloud or Sales Cloud console
Salesforce Administrator Certification
At least 1 year of prior Agile experience
Salesforce Advanced Administrator Certification
At least 1 year of experience implementing Salesforce, Salesforce APIs or App Exchange solutions
Experience applying design thinking and human centered design principles to product development
Prior experience in the banking industry