Assists with the coordination of Member Choice Center, MCC, staffing plans by gathering staffing impacts of new implementation, client up-sells and organizational changes. Monitors the department and staff's performance to assist with action plans that include development of reporting requirements, policy and procedure development and tracking of agreed upon plans. Directs activities for team leads on as an as needed basis. Serves as MCC representation for MCC impacting projects. Act as training liaison for MCC overall, communicating offline activities to management, and working with the training department to obtain necessary materials and schedule classroom training as needed. Works closely with Resource Management group and Management team to coordinate, schedule and deliver training programs across MCC. Partners with Lean Six Sigma and Internal Audit to develop and implement appropriate actions based on findings.
Collaborative efforts: Manager serves as “in charge” for the Director of Planning and Initiatives and for MCC Sr. Managers as needed. Assists with the coordination of the MCC staffing plans by gathering staffing impacts of new implementation, client up-sells and organizational changes. Monitors the department and staff's performance to assist with action plans. Assigns training when materials are needed to support implementations, system changes, enterprise wide initiatives.
Serves as contact for site operational readiness regarding the implementation of new clients, upgrades or changes to benefits.
Creates and Designs Effectiveness Updates.
Facilitates presentation of updates to management and leadership.
Generates User Requirements for new client implementation, client upgrades and changes to benefits.
Works with Service Delivery, Pharmacy and IT UAT.
Acts as training liaison for MCC, supporting the department overall in initiatives and offline activities.
Represents MCC on enterprise-wide projects and initiatives.
Develops and updates existing Standard Operating Procedures (SOPS) for MCC operations.
Generates implementation updates via weekly activity reports.
Other duties as assigned.
Bachelor’s Degree or 8 – 11 years equivalent work experience
2-5 years relevant work experience in highly regulated business climate, with project management and analytical work experience or Master’s Degree
Lean or Six Sigma experience preferred
Experience with PC, Windows, and LANS
Experience in directing or working with multi-disciplinary teams;
Strategic thinker with excellent prioritization skills;
Demonstrated professionalism and flexibility required to interact independently with diverse and growing internal and external customer base;
Ability to represent the business in providing solutions to challenging technical issues associated with client implementation;
Ability to work independently with minimal guidance;
Ability to work cross functionally with other departments or services to acquire input into implementation strategies and documents;
Demonstrated ability to coordinate tools, resources and people through to project completion;
Knowledge of PBM and healthcare industry preferred;
Excellent approach to problem-solving;
Excellent written, verbal communication skills;
Ability to plan for and integrate multiple tasks concurrently;
Perform and document client implementation processes
Strong written and oral communication skills
Strong organizational skills
Strong customer service focus
Strong analytical and problem solving skills
Ability to demonstrate self-initiative, work cross functionally to resolve issues as they occur
ABOUT THE DEPARTMENT
Our Pharma & Retail Relations team plays a key role in keeping us at the forefront of healthcare evolution. Team members are tasked with overseeing partnerships with Employer’ key supplier groups, including brand and generic pharmaceutical manufacturers, retail pharmacies and drug wholesalers. Successfully maintaining these relationships allows our 83+ million patients to have access to the medicine they need at a price they can afford.
ABOUT EXPRESS SCRIPTS
Advance your career with the company that makes it easier for people to choose better health.
Employer is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Employer is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation. Employer is a VEVRAA Federal Contractor.