Nashville, Tenn.-based Employer Americas, Inc. is the U.S. subsidiary of Employer Corporation, the worlds largest tire and rubber company.
Employer Americas and its subsidiaries develop, manufacture and market a wide range of Employer, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries.
The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Employer Americas family of companies also operates the worlds largest chain of automotive tire and service centers.
Guided by its One Team, One Planet message, the company is dedicated to achieving a positive environmental impact in all of the communities it calls home.
SAP CRM Support Analyst will provide production support services for SAP CRM including configuration, testing and support in the SAP CRM Business Suite with excellent knowledge on interfacing points with various other modules of SAP such as SD, MM, FICO etc. This role uses functional skills, business knowledge, and SAP solution expertise to effectively integrate SAP technology into the business environment in order to enhance the customers business functionality and overall performance, while maintaining a high degree of customer satisfaction. This role requires the ability to write highly detailed functional specifications for reports, outputs, and interfaces. This role requires working directly with Business at all different levels using business analysis skills, requirements gathering, data warehousing, reporting tools and documentation. This role requires the ability to utilize SAP in a high technology environment, superb analytical skills, and experience with Sales contracts, quotations, Service Order Processes, Service Order Quotations, Service Plans, Service Confirmation, Service Contracts, Service complaints and Returns, Sales Marketing, E-Commerce and Middleware, and data replication from ECC and CRM. This role requires the need to share all experience with the other co-workers or team members and preparation of user friendly documents according to users requirements.