Account Executive

Account Executive

Fairbanks, Alaska - Hybrid

$70,000 to $80,000 DOE

JOB SUMMARY

The Account Executive will serve as a liaison between clients and Guardian Flight. This Account Executive is responsible for ensuring positive client relations, high customer service standards, maximizing services at each facility and the identification of new and potential business. The Account Executive may also have additional responsibilities for designated large accounts.

ESSENTIAL FUNCTIONS/DUTIES

• Initiate and maintain routine contacts (to include visits, phone calls, and virtual meetings) to existing clients to ensure smooth working relationships
• When applicable, hire, train and manage the day-to-day activities of Account Representatives.
• Build / retain solid relationships with personnel at various facilities to promote services and assist in the identification of new business opportunities and technology or operational enhancements to existing contracts.
• Collaborate with Business Development, Finance, and Operations to evaluate, develop, and respond to Requests for Proposals (RFPs)
• Work with Operations, Aviation, and Business Development teams, and the Communication Center(s) to develop and implement Service plans.
• Responsible for the gathering of information regarding competition and have thorough understanding of competitors in assigned Market Area.
• Work with Business Development in developing effective communication and marketing material.
• Demonstrate a professional approach to creating value and gaining confidence in Guardian Flight's services from customers.
• Assist operations in the development of systems that encourage feedback from crews regarding barriers in service and service incidents.
• Works with Business Development to create and implement an aggressive Operational Growth & Customer Retention (OGCR) plan.
• Respond to, document and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner.
• Participate in new employee orientation regarding the importance and goals of Guardian Flight’s Customer Service Policies/Procedures.
• Provide weekly updates on customer interactions or as needed
• Travel within the assigned region is required. Overnight travel to attend conferences, trade shows, and GMR meetings may be required.
• Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.

QUALIFICATIONS: Education and Related Work Experience

• BA/BS degree in Marketing, Business, or related field preferred.
• Emergency Medical Services (EMS) or healthcare experience preferred.
• Combination of education and experience related to customer service in healthcare which may be considered as Licenses, Registrations or Certifications
• Valid state drivers' license and must be able to continuously meet GMR’s Driver Qualification Standards