Director of Operations - Flagstaff, AZ

Altice USA Flagstaff, AZ Closed
Altice USA is looking for Director of Operations - Flagstaff, AZ in Flagstaff, AZ. This local job opportunity with ID 11118076 is live since 08/01/2018.

Altice Technical Services US Corp. is a newly formed entity within the Altice NV global family of companies. Altice Technical Services US Corp. is a first of its kind national services organization capable of deploying and implementing cutting edge video, internet and voice products and networks to the consumer. We promote the culture of an innovative start-up company that is intensely focused on providing the highest level of service to our clients. Altice Technical Services is responsible for the technical service delivery from the execution at our head ends through to the customer premise. You have an opportunity to be on the ground floor of something new and exciting as we innovate and introduce services such as fiber to the home and bring Generation Gigaspeed to life.

The Director of Operations drives performance within the region for services related to digital cable televsion, high-speed broadband internet, and digital telephone/voice offerings. This role is accountable for actively managing operating and capital costs while achieving specified service targets.

Develop and maintain a high-performing, customer-focused regional services organization. Delivering superior service in a cost-effective manner. The Director of Operations will ensure field service interactions provide a superior service experience.

Direct and appraise the performance of work performed by contractor and/or in-house personnel for timeliness, quality, and fiscal performance. Develops and implements policies and procedures to ensure efficient operations. Implements and monitors reporting systems for control of activities, schedules and costs. Develops, recommends and meets expense and capital distribution budgets. Ensures the integrity of the design mapping system by making the necessary adjustments in a timely, accurate manner. Prioritizes and manages multiple simultaneous projects across an assigned territory to successful completion. Ensures an adequate supply of equipment for personnel and maintains an inventory control system for tools and materials. Drive the culture of “safety always” across the workforce. Maintain relationships with governmental agencies, utilities, home developers and other organizations. Participate in cross functional meetings to support system growth and market penetration. Creates and presents business performance reviews to senior leadership. Responsible for measuring the performance and development of all individual contributors, team leads, and supervisors in the field service department.

  • Bachelor’s degree preferred.
  • Minimum 8 years business management experience, with demonstrated increased levels of responsibility within the cable or telecommunications industry is preferred.
  • At least 5 years of experience managing multiple departments within the field operations or a similar environment.
  • Proven successful experience in launching new products and services in the telecommunications industry.
  • Demonstrated experience in change management and leadership.
  • MS Office Software Proficiency in Excel, Word, & Power Point.
  • Skills and experience in building and leading teams, developing skills in others, fostering collaboration and building consensus across the Company.
  • Ability to understand and respond effectively to activity interdependencies to ensure that they do not negatively affect the delivery of service to customers.
  • Strong project management skills; the ability to prioritize multiple tasks and initiatives; and skill in identifying, analyzing and resolving problems.
  • Demonstrated successful experience in managing a large field service department involving multiple locations and a large geography.
  • Understanding of the technical components relating to HFC and fiber networks.

We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug‐free and smoke‐free workplace.

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