Customer Support Business Manager

As Customer Support Business Manager, you ensure end-to-end production readiness from procurement to delivery, focusing on first-time builds. You coordinate Engineering, Integrated Supply Chain, and Quality to secure materials, processes, and documentation, identifying risks and driving on-time hardware delivery for prototypes and production transitions. You work across functions to resolve supply chain issues, optimize costs, and monitor build readiness. This role offers impact in accelerating new product introductions within a mission-driven organization.

• Collaborate with engineering and supply chain to procure materials for first-time builds
• Manage SAP demand entry, monitor POs, and address delays
• Oversee inventory levels and disposition of excess/shortage situations
• Ensure work instructions are followed and QA signoffs are coordinated
• Partner with NPI to develop viable plans with milestones and resources
• Identify and mitigate risks to engineering builds and low-rate production readiness
• Drive resolution of supply chain and production issues; escalate to protect schedules
• Develop and report metrics on build readiness, supply chain performance, and first-time builds
• Propose process improvements to reduce cost and schedule and support cost optimization efforts

• Bachelor's degree (Engineering preferred but not mandatory)
• 12+ years in production operations, supply chain coordination, financial analysis, or manufacturing support (Defense/Aerospace preferred)
• Strong procurement, inventory management, and ERP understanding (SAP desirable)
• Excellent organizational and problem-solving skills
• Strong written and oral communication with persistent follow-up
• Ability to work cross-functionally and influence without direct authority
• Travel up to 10% and ability to obtain security clearance

• excellent communication
• problem-solving
• cross-functional collaboration
• SAP
• ERP systems
• procurement