Enterprise - ServiceNow SPM Business Process Consultant

As a ServiceNow Strategic Portfolio Management (SPM) Business Process Consultant, you guide clients through strategic planning, demand and portfolio management, and governance with a focus on business outcomes. You bridge business and technology, shaping future-state processes and translating needs into actionable requirements. You will lead workshops, curate epics and user stories, and support adoption and change management across enterprise and public sector accounts. This role combines strong process expertise with hands-on platform capability when needed, contributing to transformational ServiceNow implementations.

• meaningful time off and paid holidays
• parential leave
• 401(k) with match
• subsidized health, dental, and vision coverage
• adoption and fertility assistance
• short/long-term disability

• Lead process discovery and future-state design workshops
• Translate requirements into epics, user stories, and acceptance criteria for ServiceNow SPM workflows
• Create process maps, stakeholder personas, and governance models linking strategy to platform capabilities
• Collaborate with clients to map transformation goals to ServiceNow capabilities
• Facilitate design workshops, testing, deployment readiness, and change management activities
• Advise on portfolio operating models, KPIs, and adoption strategies
• Balance process-first approaches with limited hands-on configuration when necessary
• Guide stakeholders on process improvements, prioritization, and value realization
• Mentor teammates on requirements elicitation, storytelling, and workshops
• Respond to RFIs/RFPs with value propositions and approach
• Contribute to practice development through accelerators and playbooks
• Collaborate across SPM and adjacent workflows to deliver integrated solutions
• Maintain executive stakeholder engagement and communicate progress effectively
• Lead or support training and organizational change efforts
• Provide thought leadership and client offerings related to ServiceNow deployments

• 3+ years of ServiceNow business process and functional consulting experience
• Expertise in at least one of: Strategic Portfolio Management, Project and Portfolio Management, Agile Development, Demand Management, or Application Portfolio Management
• Proven ability to align business and technology stakeholders and drive value-focused delivery
• Strong communication skills with ability to relate to executives and non-technical audiences
• Consultative approach with ability to assess process maturity and manage expectations under tight schedules
• Experience supporting solution design across ServiceNow products including requirements management, testing, OCM, and training
• Hands-on ServiceNow configuration and development experience (Flow Designer, Workspaces, forms and business rules, scripting, integrations, data imports) to support build or backstop an architect
• Demonstrated ability as a trusted advisor and relationship manager
• Experience facilitating executive and practitioner workshops on process strategy and governance
• Bachelor's degree or equivalent experience preferred

• executive presence
• stakeholder management
• facilitation
• ServiceNow (Flow Designer, Workspaces, forms and business rules, scripting)
• Portfolio Management and IT Financial Management knowledge
• Requirements management and user story writing