Jobot is looking for Customer Success Specialist – Recruiting Services in Fresno, CA.
This local job opportunity with ID 3939435358 is live since 2026-11-03 17:21:59.
As a Member Experience Specialist at Jobot, you’ll be the front-line partner helping professionals and clients get the most from our tech-enabled recruiting services. You’ll guide members through onboarding, answer questions, resolve issues, and proactively check in to ensure a smooth, transparent experience. Using modern CRM and communication tools, you’ll track interactions, gather feedback, and collaborate with recruiters to improve satisfaction and retention. This role is ideal for detail-oriented communicators who enjoy problem-solving, relationship-building, and working in a fast-paced, collaborative environment. Serve as primary point of contact for members, ensuring timely, high-quality support Guide members through Jobot’s tech-enabled recruiting and staffing services Proactively engage members to understand goals and improve their experience Collaborate with recruiters and sales teams to resolve member issues Use CRM and other tools to track interactions, feedback, and engagement metrics Identify upsell or cross-sell opportunities based on member needs Document best practices and contribute to process improvement Monitor satisfaction and retention indicators, escalating risks as needed Customer relationship management CRM software usage Professional communication (written and verbal) Issue resolution and escalation Data entry and documentation Use of AI or tech-enabled tools Account management Onboarding processes Customer feedback collection and analysis Time management and prioritization Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Customer Success certification (e.g., SuccessHACKER, CS Academy) preferred CRM platform certification (e.g., Salesforce, HubSpot) a plus5c143e31-5e48-4549-b638-05792d185386
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