Senior Director, Public Affairs & Access Business Operations

In this role you drive strategic execution and operational excellence within the Public Affairs & Access (PAA) Business Operations team. You will partner with executive leaders across five VPs to align strategy, budget, and organizational development. You'll lead a centralized operations group to support HEOR, contracting, and corporate communications, shaping cross-functional initiatives at scale. This position offers meaningful impact on patient access and healthcare solutions. You join a mission-driven environment focused on collaboration and sustainable performance.

• discretionary annual bonus
• comprehensive benefits (as detailed in benefits link)

• Oversee strategy, business planning, budget allocation, and operational execution for multi-team functions aligned with senior leadership priorities.
• Serve as primary Operations Lead to the Sr. VP of Public Affairs and Access, collaborating with VPs and the Head of Strategy, Impact & Operations.
• Manage both people managers and individual contributors, fostering inclusive leadership and performance development.
• Oversee department-level process management, business continuity, and HEOR contracting support.
• Lead cross-functional change management initiatives and develop frameworks for decision-making, efficiency, and succession planning.
• Execute multi-channel strategic communications and engagement to strengthen belonging and cross-functional alignment.

• Bachelor
• 15+ years in operations, management consulting, or strategy and operations
• 8+ years in direct people management with coaching and high-performance team leadership
• Expert knowledge of healthcare compliance; experience in PAA areas (Patient Access, Governmental Affairs/Advocacy, Charitable Giving, or Corporate Communications) preferred
• Proven strategic planning, long-term goal-setting, resource allocation, and enterprise-level workstream management
• Strong interpersonal, coaching, and influence skills to operate in a complex matrix

• interpersonal
• coaching
• influence
• healthcare compliance
• HEOR knowledge
• change management