Director, Technology Business Operations

In this role you will establish and lead IT's strategic planning, prioritization, and financial governance from scratch, shaping how the IT organization allocates resources across 300 applications. You will start as the sole builder, then scale a small team to implement a transparent planning and governance system that informs funding decisions. You will collaborate with FP&A and procurement to manage multi-million dollar IT spend and renewals while ensuring cross-functional alignment. You will operate in a hybrid setting from the SF office, driving a disciplined cadence of leadership reviews and roadmaps.

• competitive salary and equity
• health, dental, vision insurance
• employer-provided Ōura Ring and employee discounts
• paid time off (vacation + holidays)
• paid sick leave and parental leave
• flexible wellness time off

• Define and own IT's strategic planning, prioritization, and governance (value-based planning, prioritization, and governance)
• Manage a contractor bridge (2 resources) and build a target-state team of 2-3 FTEs
• Design IT's strategic planning system (annual plan, multi-year technology plan, business cases)
• Create a shared prioritization and governance model to standardize decisions
• Own IT financial operations in partnership with FP&A (cost-center, spend forecasting, renewal exposure)
• Oversee procurement, contracts, renewal management, and an app inventory with named owners
• Lead contractor/SOW administration and multi-country onboarding
• Run IT's executive cadence (all-hands, roadmap reviews, leadership meetings)

• 12+ years IT experience
• 4+ years leading IT strategy in a fast-growing company
• Familiarity with Technology Business Management (TBM) or equivalent operating model
• Experience partnering with FP&A, Procurement/Legal, EA, and cross-functional stakeholders
• Exceptional executive-level communication skills
• Proven ability to design strategic planning, financial, and governance processes from scratch
• Hands-on builder mindset; comfortable starting as sole builder and growing a small team
• Ability to maintain scope and avoid ownership drift into architecture or platform ownership
• Experience using AI tools (LLMs) in daily work with prudent judgment
• Ability to translate processes into scalable workflows and AI-assisted improvements

• executive communication
• strategic thinking
• cross-functional collaboration
• Technology Business Management (TBM)
• portfolio management
• financial governance