Field Applications Scientist II
Takara Bio USA, Inc. is looking for Field Applications Scientist II in Mountain View, CA.
This local job opportunity with ID 42976162 is live since 05/22/2019.
Job Title: Field Applications Scientist II Summary: The Field Applications Scientist II is responsible for the application support of all Takara Bio USA, Inc. (TBUSA) automation platforms and their associated chemistries. The position is based at TBUSA headquarters in Mountain View, CA and will require up to 75% overnight travel. Primary Duties & Responsibilities: Provides pre-sales support by working in partnership with the Business Development Team.Provides technical product seminars, conducts product demonstrations and consults one on one with customers to understand scientific objectives and help close orders. Provides post-sales training at customer site and works with sales team to maintain long term relationship with customer. Provides troubleshooting support to customers in the field or by phone/email. Resolves and/or escalates customer issues and complaints. Supports technical training for sales team. Provides regular updates on success and improvements to Field Support Manager and Team. Supports sales placements in the field through on-site visits and telephone communication. Participates in cross-functional meetings for significant situations that require unique and/or urgent response from customer facing team members. Maintains company CRM database, documents all technical communications and customer interactions daily. Experience & Educational Requirements: MS/PhD in Molecular Biology, Cell Biology, Microbiology, Biochemistry or related scientific field. A BA or BS may be considered with significant field experience. Advanced understanding of single cell applications, Next Generation Sequencing, and genomic applications and expression analysis application is required for this position. Experience in RNA and DNA library construction for Illumina and Ion Torrent based platforms is required. Requires a minimum of 2 years of field application experience. Requires a minimum of 3 years of laboratory or related work experience; prior molecular cell biology experience skills are extremely desirable. Prior automation experience skills are extremely desirable. Able to interpret a variety of instructions furnished in written oral, diagram, or schedule form. Capable of working independently, is self-motivated and proactive. Is customer-centric and keenly aware of markets, trends and competitors. Demonstrates a sense of urgency, contagious optimism and a “can do” attitude. Valid driver’s license is required.