Baggage Claims Officers - Starting pay is $22.50/hr plus Medical Benefits ($30.15/hr with city-approved health waiver)

Hallmark Aviation is seeking Baggage Claims Officers to provide exceptional service to our world class international airlines at LAX airport. Starting pay is $22.50/hr plus medical benefits ($30.15/hr with city-approved health waiver).

Requirements and skills needed:

• Minimum 12 months airline experience preferred
• Must be able to work full-time as well as on weekends and holidays
• Excellent focus on customer and client satisfaction
• Ability and willingness to work harmoniously in a team environment
• Strong leadership, but stronger team player
• Ability to work under pressure and meet deadlines
• Able to communicate effectively, verbally and in writing
• Thorough knowledge of baggage services and World Tracer preferred
• Pro-active, forward thinking
• Well organized and strong planning skills
• Arrange settlement decisions per the airline's guidelines
• Customer relations support
• Process claims, payments and invoices in a timely manner
• Able to meet the monthly target in closing claims

Required skills:

• Microsoft Outlook, Excel and Word
• Constant interaction with passengers and management
• Constant telephone and computer usage
• Education: High school diploma or equivalent