Employee is responsible for the direct oversight of an assigned work team/area on a designated account and/or on a designated shift.
Employee is further responsible for ensuring that productivity levels and customer service requirements are being met.
Achieve operational performance and service goals.
Provide assistance to front-line employees in performing functional tasks.
Interpret policies, procedures and contract bargaining agreement.
Ensure shift schedules are complete in advance.
Ensure all call offs are covered.
Manage daily schedules, including employee breaks and meal periods
Accommodate increased/decreased client staffing requests.
Maintain daily shift report for managers.
Perform basic administrative and payroll functions (as required).
Maintain communication with Shift Managers to monitor and maintain optimum staffing levels.
Effectively coach, counsel and discipline employees.
Conduct Safety and Quality audits.
Responsible for the movement of personnel between work areas.
Work with Safety Quality Manager to ensure the safety, security and quality of the operation.
Set positive, professional examples for the workforce.
Ensure front-line employee compliance with all safety, security and compliance and quality standards and procedures established by the Company, Client and Regulatory Agencies.
Establish and maintain effective communication and working relationships with passengers, co-workers, dispatchers, supervisors, managers, clients, etc.
comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and Regulatory Authorities.
Perform other duties as assigned.
*Job may be modified at any time.
High School Diploma or GED
Some college course work or equivalent experience preferred
2 years customer service experience
Must be 18 years of age or older
Must submit to and pass a drug screen.
Must meet all the requirements to receive required airport security badge and customs seal, including a successful completion of a background check and 10 year work history.